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WorksheetsKC 42
Total questions: 10
Worksheet time: 50mins
Shopify: When customers ask for a receipt, which of the following needs to be done? (Please read carefully. Very tricky selections.)
In Shopify, click on "More Actions" > “View Order Status Page” > Right click the page, then hit “Print” > "Save as PDF" > Save to your computer and attach it as a document in an email.
In Amazon Seller Central, click on "More Actions" > “View Order Status Page” > Right click the page, then hit “Print” > "Save as PDF" > Save to your computer and attach it as a document in an email.
In Shopify, click on "More Actions" > “View Order Status Page” > Right click the page, then hit “Print” > "Save as PDF" > Save to your computer and attach it with your escalation in the brand channel.
In Shopify, click on "More Actions" > “View Order Status Page” > Right click the page, then hit “Save As” > "Save as PDF" > Save to your computer and attach it with your escalation in the brand channel.
In which instances do we call our customers back?
Missed call
Promised Callback
Urgent/Important Callback
Whenever we receive calls, we need to tell our customers to hang up so we can call them back.
What are the valid reasons when canceling a Walmart order? Select all that apply.
Item is out of stock
Pricing error
Fraud stop shipment
Escalate to Walmart Channel
What are the unique identifiers in locating an order when using Shopify? Select all that apply.
Order ID
RMA Number
Customer's name
Registered e-mail address
Use this when accessing brands migrated effectively on the date of July 9th onwards, US Marketplace.
vouseraccess3@gmail.com
vouseraccess1@gmail.com
vouseraccess1@amzallstars.ph
vouseraccess3@amzallstars.ph
At the highest level, an inbound new wholesale candidate needs to have the following qualifications:
Buys our products and resell it to an end consumer. Can be a distributor that resells products to a store
Physical store presence
Does not charge sales tax
Charges sales tax
Has an extensive packaging system
True or False: For DTC customers, we can send them a receipt by clicking the "Print Packing Slip" option in Shopify.
TRUE
MAYBE
FALSE
Which of the following Ameyo tags should be used when we are sending out a replacement to a customer who received an item of the incorrect size?
Sizing Issue
Defective
Possible Refund/Replacement
Wrong Product Received
When issuing a replacement and you receive an error message stating that you need to validate the address, what do we need to do?
Try shipping from other marketplaces before escalating to the COA and BM.
Escalate the issue immediately to COA and BM.
Track the issue in the tracker
Escalate the issue only to the COA.
True or False: Whenever submitting an escalation in slack, we must attach a PDF of the full customer conversation.
TRUE
MAYBE
FALSE
