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WorksheetsCONSUMER AND CUSTOMER
Total questions: 15
Worksheet time: 8mins
Any individual who purchases goods and services from the market for his/her end-use is called a..................
Customer
Purchaser
Consumer
All these
------------ is nothing but willingness of consumers to purchase products and services as per their taste, need and of course pocket.
Consumer behavior
Consumer interest
Consumer attitude
Consumer perception
Who are the consumers?
They are the persons who buys product or services for personal use
They are the ones who offers health services
They are the ones who is responsible for health informations
They are the persons who does not buy product or services for personal use
As a consumer you are responsible for your own health
True
False
What is the skill that one's consumer should possessed?
being wise
thoughtful
brave
observant
Reading product labels, helps consumers choose what will give the best value of __________?
money /health
product
consumer
none of these
What are the attitude that we do not show to our customer?
professionalism
patience
people-first
emotional
Why companies need to understand about their customers and its prospects?
To understand what competitors do
To understand what customer want and need
To understand the changes that occur in the market
To understand how to run a company
Good customer service helps to:
build you brand
create trust with your customers
reduce customer complaints
all of the above
This is classified as a need or want?
Need
Want
What is our topic for today?
(a)
Bob buys a burger at McDonald's, he is a?
producer
consumer
customer
consumer and customer
