WorksheetsPHONE CALLS AT WORK
Total questions: 11
Worksheet time: 7mins
Read the expression below, and determine the situation.
Good morning. This is Mike at ABC Computers. Could I speak to Mr. John, the Sales Manager?
Making phone calls
Receiving phone calls
Read the expression below, and determine the situation.
Good morning, Company ABC. How may I help you?
Making phone calls
Receiving phone calls
Expressions used when the person you want to speak to is unavailable
Can I leave a message for her?
Okay, thanks. I’ll call back later.
Could you tell him that I called, please?
Could you ask her to call me back, please?
Expressions used when dealing with bad connections
I think we have a bad connection. Can I call you back?
I’m sorry, we have a bad connection. Could you speak a little louder, please?
I’m sorry, could you repeat that please?
Could you tell him that I called, please?
If we are taking an external call and talking to a customer, “How may I help you?” is common.
TRUE
FALSE
If we are taking an internal call, we normally do not say “How may I help you?” For internal calls, saying your name and your department is usually sufficient.
TRUE
FALSE
Expressions used to get the name of the caller if he/she doesn’t give it to you
I want to write your name.
May I ask who’s calling?
Who am I speaking with?
May I have your name please?
Expressions used to respond to a caller's request
Sure, let me check on that.
Purchasing department, Frank speaking.
Let me see if she’s available.
Sure, one moment please.
Expressions used to ask someone to wait on the line
Can I put you on hold for a minute?
Do you mind holding while I check on that?
Do you mind holding while I handle that for you?
Thanks for your help. Have a good day.
Expressions used to take a message
He’s not available at the moment. Would you like to leave a message?
She’s out of the office right now. Can I take a message?
Mr. Paul is not available at the moment. Should I take a message?
Is there anything else I can help you with?
Expressions used to end the call
Is there anything else I can help you with?…Okay, thanks for calling. Have a great day.
Is there anything else I can do for you?…Okay, have a good day.
Thank you very much. Have a good day.
Thanks for your help. Have a good day.
