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WorksheetsEmployee Survey Updates
Total questions: 13
Worksheet time: 7mins
Last Year's Employee Engagement Survey
What percent of Cheektowaga employees participated in last year’s employee engagement survey?
(Choose One Only)
75%
100%
95%
89%
Last Year's Employee Engagement Survey
What areas from the employee engagement survey did your Leadership team commit to improving in 2021?
(Choose All That Apply)
Career Advancement/Growth
Resources for Support (AKA Tools)
Learning and Development (AKA Training)
Christmas decorating
Career Advancement/Growth
How many Cheektowaga employees progressed
as part of PGP in 2021?
(Choose One Only)
9
95
47
26
Career Advancement/Growth
How many Cheektowaga employees were promoted in 2021?
(Choose One Only)
2
30
10
11
Career Advancement/Growth
What development programs are available to you in 2021 to help you grow your career?
(Choose All That Apply)
Progress Partner
Agent Development Program
Lead Development Program
PGP
Head Chef Program
Resources for Support (AKA Tools)
What were the most impactful Agent OS enhancements launched in 2021 - #WeAreListening!
(Choose All That Apply)
Troubleshooting Flow Enhancements
Agent OS and the Call Reason Tab
Single Sign On for Credit Calculator, Scope and Tech Tracker
Automated Order Entry
Resources for Support (AKA Tools)
What were the most impactful Appointment related enhancements launched in 2021? - #WeAreListening!
(Choose All That Apply)
Manage Appointments Online
TechTracker
ETD Assistant
Tech Facebook
Resources for Support (AKA Tools)
What were the most impactful CSI enhancements launched in 2021 - #WeAreListening!
(Choose All That Apply)
Standardized CSI Troubleshooting Flows
Self Install Tab in Agent OS
Agreement Initiator
Automatic Activation
Resources for Support (AKA Tools)
What was the average score on the Tools Knowledge Check? - #TrainingInvestmentInYou!
(Choose One Only)
95%
80%
75%
83%
Learning and Development (AKA Training)
How many hours of training have been invested per employee in 2021? - #TrainingInvestmentInYou!
(Choose One Only)
100 hours per employee
10 hours per employee
25 hours per employee
56 hours per employee
Learning and Development (AKA Training)
What were the most impactful training investments in 2021? - #TrainingInvestmentInYou!
(Choose All That Apply)
Internet Fundamentals (20 hours)
Appointment Related Training (2 hours)
CSI, FCR, ARM, Voice ID Workshops (6+ hours)
Learning how to train your new puppy
Learning and Development (AKA Training)
What's included in the Year One New Hire Journey?
- #TrainingInvestmentInYou!
(Choose All That Apply)
11 Weeks of Training
Dedicated New Hire Supervisors for the First 90+ Days
Structured Stations Throughout the First Year of Employment
Free Daily Lunch for the First Year of Employment
Do you feel improvements were made as a result of last year's employee engagement survey?
(Choose One Only)
No
Maybe a Little
What Survey
Absolutely, Yes
