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Telephoning

Total questions: 40

Worksheet time: 40mins

Name
Class
Date
1.
to call back
a)
to telephone someone (again) later
b)
To switch on
c)
the line is quite bad and you can't hear a person on a call clearly (usually when talking on a mobile)
d)
To call up
2.
To call up
a)
to telephone someone
b)
to telephone someone (again) later
c)
to answer a phone call
d)
To switch off
3.
To hang up
a)
to end a telephone conversation (often abruptly)
b)
to lose a telephone connection
c)
To call back
d)
to telephone someone (again) later
4.
To put someone through
a)
to connect someone on the phone
b)
to end a telephone conversation (often abruptly)
c)
To call up
d)
to telephone someone
5.
To hold on
a)
wait (for a short time). Generally we use it in imperative form.
b)
to connect someone on the phone
c)
To call up
d)
to lose a telephone connection
6.
To pick up
a)
to answer a phone call
b)
wait (for a short time). Generally we use it in imperative form.
c)
to communicate (to convey) a message to someone else
d)
to end a telephone conversation (often abruptly)
7.
To speak up
a)
to speak louder
b)
to connect using the power button
c)
to end a telephone conversation
d)
to finish talking on the phone
8.
To break up
a)
the line is quite bad and you can't hear a person on a call clearly (usually when talking on a mobile)
b)
to speak louder
c)
to end a telephone conversation (often abruptly)
d)
to disconnect using the power button
9.
To ring off
a)
to finish a telephone conversation
b)
the line is quite bad and you can't hear a person on a call clearly (usually when talking on a mobile)
c)
to finish a telephone conversation
d)
to connect using the power button
10.
To put down (the phone)
a)
to end a telephone conversation
b)
to finish a telephone conversation
c)
to finish talking on the phone
d)
to speak louder
11.
To pass on (a message)
a)
to communicate (to convey) a message to someone else
b)
to end a telephone conversation
c)
to lose a telephone connection
d)
the line is quite bad and you can't hear a person on a call clearly (usually when talking on a mobile)
12.
to ring back
a)
To call back
b)
to communicate (to convey) a message to someone else
c)
to speak louder
d)
to finish a telephone conversation
13.
to ring up
a)
To call up
b)
To call back
c)
To switch on
d)
to communicate (to convey) a message to someone else
14.
to phone up
a)
To call up
b)
To call right
c)
to telephone someone
d)
To call back
15.

A: Hello, Aoy's speaking.

B: Hi, Dave. This is Mary. Is your brother in?

A: No, he's at the school. Can I take ________________?

a)

a. the phone

b)

b. the note

c)

c. a call

d)

d. a message

16.

A: Good morning, Siam Accountants.

B: Hello. ________________Grace Parks?

a)

a. I'm sorry. Could I please speak to

b)

b. I got your name

c)

c. I'm sorry.

d)

d. It's time to go.

17.

A: Who is this please?

B: It's Mark. Could I speak to Nas?

C: ______________________, please.

a)

A. Thank you, goodbye.

b)

B. Hold on

c)

C. May I know your name

d)

Pick up

18.

A: May I speak to Joseph, please.

B: _________________________________Oh, I'm sorry. She is in the meeting.

A: Alright, thank you.

a)

a. Ok, bye.

b)

b. Just a minute,please

c)

c. Nice to meet you.

d)

d. You are welcome.

19.

Reciever: May I know who's calling, please?

Caller: ______________________________.

a)

a. My name is Mr. Satit.

b)

b. It's not the right time.

c)

c. It's on the line.

d)

d. He is online.

20.

A.____________________________________________________.

B. It's alright. I will call you back.

a)

a. Could you repeat the time?

b)

b. Would you like to leave a message?

c)

c. Thank you. Goodbye.

d)

d. See you again.

21.

Samran: I'd like to talk to your brother, please.

Arunee : I'm sorry. He is not at home yet._________________________________

a)

a. Can you hang up?

b)

b. Please, the line is busy.

c)

c. I'll tell him to call you back when he gets home.

d)

d. Can you wait?

22.

A: May I speak to Chad, please?

B: I can't _________________ to his line at the moment. He is in another call.

a)

a. gets off

b)

b.hang up

c)

c. hang on

d)

d. get through

23.

Mary: Did you call Mr. Smith.

James: Yes, but no one is ___________. Maybe they 're not at home.

a)

hang on

b)

picking up

c)

call up

d)

gets off

24.

A: May I speak to your manager, please.

B: He is busy at the moment. When he _______________ the other phone. I'll pass on your message.

a)

picking up

b)

call back

c)

gets off

d)

call up

25.

A: May I speak to your manager, please.

B: He is busy at the moment. When he _______________ the other phone. I'll pass on your message.

a)

picking up

b)

call back

c)

gets off

d)

call up

26.

A: Sorry. He’s not in right now.

B: ......... .

a)

Fine. I’ll call back again.

b)

Yes, speaking.

c)

No problem.

d)

OK. Bye.

27.

A: Air Buzz Company. _________?

B: I would like to talk to Mr. Anton, please.

A: One moment, please. I will put you through to Mr. Anton.

a)

Can you help me

b)

How may I help you

c)

What would you like to order

d)

How do you do

28.

A: Is this 0821-666-777?

B: Sorry, wrong number.

A: ________.

B: It’s all right.

a)

Of course

b)

That’s good

c)

Sorry

d)

Thank you

29.

A: Could you take a message?

B: ________.

a)

Yes, it’s C-A-T-H-Y.

b)

Yes, of course. I will get a pen.

c)

I’ll call back later.

d)

That’s OK. I’ll hold.

30.

I tried calling you, but the line was engaged.

The underlined word has the same meaning with….

a)

Married

b)

Free

c)

Busy

d)

Open

31.

A: I’d like to speak to Mr. Khan, please.

B: Hold on. I will get him.

The underlined word has the same meaning with….

a)

Wait

b)

Touch

c)

Hint

d)

Bring

32.

A: I’m _______ she is in a meeting. Could you call back later?

B: All right, then.

a)

Regret

b)

Forget

c)

Afraid

d)

Tired

33.

This is STTD’s phone number. The _______ is 0274. The number is 418-248.

a)

Extension

b)

Transferring code

c)

Area Code

d)

Country Code

34.

A: Can I speak to Mr. David?

B: I’m sorry. _______.

a)

He is available now

b)

But Mr. David is on another line

c)

I will transfer you to Mr. David.

d)

He is free at this time

35.

“_______ Mr. Fendi and thank you for calling”.

a)

Good morning

b)

Good bye

c)

How are you

d)

How’s life

36.

Can you .................. a moment please? I'm getting another call now in my phone.

a)

cut off

b)

call up

c)

hold on

d)

get through

37.

" Hello, I am Miranda, is this Fave Hotel California?

I'd like to book a room for my family tomorrow"

that sentence show the _________of Reservation

a)

Closing

b)

Responding and Closing

c)

Tariff

d)

Opening and Booking

e)

cancelling

38.

Piala Sakti Medical Center, Good Morning. How may I help you?

a)

I really want to meet you today

b)

I want to make appointment with the doctor

c)

I want to meet the doctor's wife this afternoon

d)

I want to check the doctor's health

39.

My I have your name, please?

a)

I am John Smith.

b)

I'm seventeen years old

c)

I'm your sister's friend

d)

It's J-O-H-N

40.

Please leave your message when you hear the ........ .

a)

tone

b)

call

c)

number

d)

answer

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