Handles everything related to selling sleeping rooms and interacting with guests.

The Rooms Division consists of this Departments:

Directly supervise all front office personnel and ensure proper completion of all front office duties.

Receives and directs incoming calls to individual guests, staff, or departments.

He work closely with the front desk staff, room service employees, and other hotel personnel in providing guest assistance with luggage, transportation, and miscellaneous need.

His Job is to serve as the guest liaison with both hotel and non-hotel attractions, facilities, services, and activities.

Section of the Front Office where basically blocks/reserve the room as per the request or specified data. This section does not come in contact with the guest and is ideally situated behind the reception counter for effective and smooth functioning.

Section of the hotel which is located at the front desk and responsible for handling mail and message with room keys. It also provides information regarding outside and inside of hotel’s rules and regulation, facilities, services.

Section of the hotel that handles the transport of guest to and from the airport and other transport terminals.