WorksheetsSensitive Customer Handling – Accident
Total questions: 8
Worksheet time: 4mins
Based on figure 1 above. Please find the correct name for the type of car body style given
Roadster
Hatchback
Saloon / Sedan
Wagon / Estate
How much is the maximum towing costs payable under the Motor Accident claims?
RM100
RM200
RM300
RM400
Berjaya Sompo Insurance has establish that no adjuster required/ Desktop approval for repair estimate below _______________ to Bermaz Motor / Prima Merdu Sdn.Bhd?
RM 10 000
RM 20 000
RM 30 000
RM 40 000
When carrying out estimation on a damaged vehicle, there are lots of malfunctions parts might engage in a sudden. Please choose the first precautious step a technician needs to do to prevent malfunctions.
Wear the necessary PPE.
Put necessary VPE on vehicles.
Disconnect battery terminal.
Disconnect battery terminal.
How to remove the scratches?
Polish the surface and wash
Polish the surface – Sanding scratches
Sanding scratches – Polish the surface – Wash
Sanding scratches – Wash – Polish the surface
What is Mazda’s Top priority in attitude for accident response?
Tow back customer’s vehicle without inform
To reduce customer’s anxiety
Make a quotation of damaged parts for customer’s vehicle
Help customer to do police reports and insurance claim.
Choose top 2 priorities when accident was informed.
I. Confirm whether there are injured persons or not.
II. Eliminate danger on the road.
III. Report to insurance company.
IV. Information for police as a record.
I & II
II & IV
I & IV
III & IV
Fill in the blank for the statement below.
When the customer informed of an accident, if is necessary to prepare, to be able to provide ( ).
Appropriate advice for the customer.
A tow truck.
Information to insurance company.
Information for police as a record.
