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WorksheetsTaking SImple Phone Message
Total questions: 10
Worksheet time: 10mins
1. Wenda : Good afternoon, Wenda’s Calling, May I speak to Saputra?
Receptionist : Hold the line, please. I’ll try to put you through to Mr. Saputra at his office.
The underlined sentence shows ….
A. asking the caller to wait
B. asking the caller to end the call
C. asking the caller’s name
D. giving information to Mr. Saputra
E. taking the call to customer
2. Receptionist : Good morning. What can I do for you?
Guest : I’d like to talk to the personal manager, please?
Receptionist : ….
Guest : Yes, my name is Karyono.
The suitable sentence to complete the dialog ….
A. Could you call him later?
B. Have you meet him before?
C. May I know your name?
D. Have you made an appointment?
E. Do you know my name?
3. Caller : Hello, can I speak to Mrs. Rahayu?
Receptionist : I’m sorry, she is out. Can I take a message?
Caller : Sure. Tell her that the meeting with the manager will be postponed.
The underlined word has similar meaning with ….
A. continued
B. hastened
C. stopped
D. presented
E. delayed
Read the dialog carefully. The dialog is for questions no 4-6
Jane : Hello, this is the sales department. Jane Solomon speaking.
Peter : Hello, is Maria Fernandez there, please?
Jane : No, I'm sorry. She's not in the office at the moment. She's on her lunch break.
Peter : Oh. Could you take a message, please? Could you tell her that Peter Griffin called?
Jane : Sure. Could you give me your number?
Peter : It's 0-7-4-6-0 double 9-0-1 double 8.
Jane : Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.
Peter : Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.
Jane : 9-9-0-1-8-8.
Peter : Yes. Please ask her to call me back, and tell her it's about the PXO project. I need the new project figures.
Jane : The PXO project. Right. I'll give her your message when she comes back to the office.
Peter : Thank you. In case I'm in a meeting when she calls back, can I give you my email address too?
Jane : Of course.
Peter : Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Jane : Can I read that back to you?
Peter : Sure.
Jane : That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Peter : Yes, that's it.
Jane : OK. I'll tell her you called.
Peter : Thank you. Goodbye.
Jane : Goodbye.
4. Which statement is NOT TRUE based on the dialog?
A. Maria is not available.
B. The caller wants to discuss a project.
C. The receiver is from the marketing division.
D. Jane gives Peter his email address.
E. Jane will tell Maria about Peter’s calling.
Read the dialog carefully. The dialog is for questions no 4-6
Jane : Hello, this is the sales department. Jane Solomon speaking.
Peter : Hello, is Maria Fernandez there, please?
Jane : No, I'm sorry. She's not in the office at the moment. She's on her lunch break.
Peter : Oh. Could you take a message, please? Could you tell her that Peter Griffin called?
Jane : Sure. Could you give me your number?
Peter : It's 0-7-4-6-0 double 9-0-1 double 8.
Jane : Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.
Peter : Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.
Jane : 9-9-0-1-8-8.
Peter : Yes. Please ask her to call me back, and tell her it's about the PXO project. I need the new project figures.
Jane : The PXO project. Right. I'll give her your message when she comes back to the office.
Peter : Thank you. In case I'm in a meeting when she calls back, can I give you my email address too?
Jane : Of course.
Peter : Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Jane : Can I read that back to you?
Peter : Sure.
Jane : That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Peter : Yes, that's it.
Jane : OK. I'll tell her you called.
Peter : Thank you. Goodbye.
Jane : Goodbye.
5. What should Maria Fernandez do if she can’t reach Peter Griffin by telephone?
A. Just wait until she calls again
B. Call another number
C. Visit the company works
D. Send him a letter
A. Send him an online message
Read the dialog carefully. The dialog is for questions no 4-6
Jane : Hello, this is the sales department. Jane Solomon speaking.
Peter : Hello, is Maria Fernandez there, please?
Jane : No, I'm sorry. She's not in the office at the moment. She's on her lunch break.
Peter : Oh. Could you take a message, please? Could you tell her that Peter Griffin called?
Jane : Sure. Could you give me your number?
Peter : It's 0-7-4-6-0 double 9-0-1 double 8.
Jane : Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.
Peter : Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.
Jane : 9-9-0-1-8-8.
Peter : Yes. Please ask her to call me back, and tell her it's about the PXO project. I need the new project figures.
Jane : The PXO project. Right. I'll give her your message when she comes back to the office.
Peter : Thank you. In case I'm in a meeting when she calls back, can I give you my email address too?
Jane : Of course.
Peter : Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Jane : Can I read that back to you?
Peter : Sure.
Jane : That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Peter : Yes, that's it.
Jane : OK. I'll tell her you called.
Peter : Thank you. Goodbye.
Jane : Goodbye.
6. “I need the new project figures.” The underlined word has similar meaning to ….
A. model
B. leader
C. employee
D. director
E. manager
7. Reservation clerk : Elang Persada Airlines, good morning. May I help you?
Arya Pamungkas : Yes, ...................next Tuesday afternoon?
Reservation clerk : One moment, please. Yes, there's a flight at 4:45 p.m. and one at 6:00 p.m.
The suitable sentence to complete the dialog is ….
A. I’d like to reserve a seat.
B. could you tell me how much the flight cost
C. you had reserved executive class flight.
D. do you have any flight to Yogyakarta
E. I’d like to reserve room.
Read the dialog carefully. The dialog is for questions no 8-10
Claire : Hello, finance department.
Jennifer: Hello, can I speak to Adrian Hopwood, please?
Claire : I’m afraid he’s in a meeting at the moment. Can I help you?
Jennifer: No, I need to talk to Mr. Hopwood, I think. What time will he be out of the meeting?
Claire : In about an hour. Can you call back later?
Jennifer: Okay, I’ll do that.
Claire : Or can I take a message?
Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.
Claire : Can I take your number, please?
Jennifer: Yes, it’s 5556872
Claire : 5556872. Okay, I’ll make sure he gets the message.
Jennifer: Thanks very much for your help, bye.
Claire : Goodbye.
8. Why Mr. Hopwood is not available?
A. Because he is not at the meeting.
B. Because he is conducting a meeting.
C. Because he is on the way to the meeting.
D. Because the meeting is canceled.
E. Because Jennifer wants to go to the meeting.
Read the dialog carefully. The dialog is for questions no 8-10
Claire : Hello, finance department.
Jennifer: Hello, can I speak to Adrian Hopwood, please?
Claire : I’m afraid he’s in a meeting at the moment. Can I help you?
Jennifer: No, I need to talk to Mr. Hopwood, I think. What time will he be out of the meeting?
Claire : In about an hour. Can you call back later?
Jennifer: Okay, I’ll do that.
Claire : Or can I take a message?
Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.
Claire : Can I take your number, please?
Jennifer: Yes, it’s 5556872
Claire : 5556872. Okay, I’ll make sure he gets the message.
Jennifer: Thanks very much for your help, bye.
Claire : Goodbye.
9. What is Jennifer’s number to be called by Mr. Hopwood?
A. Five five five seven six eight two
B. Five five five six two eight seven
C. Triple five eight seven six two
D. Triple five six eight seven two
E. Five five five eight six seven two
Read the dialog carefully. The dialog is for questions no 8-10
Claire : Hello, finance department.
Jennifer: Hello, can I speak to Adrian Hopwood, please?
Claire : I’m afraid he’s in a meeting at the moment. Can I help you?
Jennifer: No, I need to talk to Mr. Hopwood, I think. What time will he be out of the meeting?
Claire : In about an hour. Can you call back later?
Jennifer: Okay, I’ll do that.
Claire : Or can I take a message?
Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.
Claire : Can I take your number, please?
Jennifer: Yes, it’s 5556872
Claire : 5556872. Okay, I’ll make sure he gets the message.
Jennifer: Thanks very much for your help, bye.
Claire : Goodbye.10. “Hello, finance department.” The underlined word has similar meaning with ….
A. consultant
B. place
C. division
D. center
E. advisor
