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WorksheetsCBT - Revision # 3
Total questions: 54
Worksheet time: 27mins
Which standard confirms the quality of network cable?
OSI
CAT5
RJ45
TIA568
Which standard confirms the quality of network cable?
OSI
CAT5
RJ45
TIA568
Resistance is measured in
amperes
volt
ohm
watt
Which diagnostic tool shows waveform in a graphical display?
oscilloscope
signal strength meter
continuity tester
multimeter
Which has the potential to cause electrocution?
Long cable
fuse rating too low
coiled lead
exposed conductor
Which item connects to voice services and 4G networks unaided?
smartphone
desktop
switch
server
What best reduce system failure?
System testing
outsourcing services
schedule maintenance
train users
What shows overall performance levels of an invoicing system?
Amperes per hertz
terabytes per meter
transactions per second
megabits per channel
what term describes buying support from another organization?
Virtualization
Fragmentation
Open Sourcing
Out-Sourcing
What can a RAID system be used for?
to minimize network bandwidth
to identify workload peaks
to maintain power levels
to store user data
What is the main purpose of black box testing ?
checking the internal code of software unit
verifying the correct functioning of a program
stepping through compiler error
validating the source of the program
What shows that data back-ups meet agreed procedures?
An expected disk partition table
a revised support staff roster
a log of system operations
an updated archive device driver
Which activity determines how well a smartphone app works when the battery is low ?
Security Testing
Start-up testing
Performance testing
configuration testing
What term is used to describe disk storage capacity?
Hertz
sector
track
terabyte
Which is a recognized software life cycle standard?
TCP/IP
SSADM
MS-DOS
HTML
which process ensures software uses correct and appropriate data?
escalation
authorization
verification
validation
Which activity checks that maintenance procedures for new system are in place?
A. acceptance testing
B. white-box testing
C. grey-box testing
D. quality testing
What metrics can be used to establish that a system meets the client’s specifications?
Acceptance criteria
maintenance schedule
DMS principles
IEEE Standards
Which metric is used to measure network performance?
PINGs per kilobyte
megabits per second
milliAmps per meter
micriVolts per miliHertz
The introduction of which technology would require an organization IT security policy to be updated?
Client computers
mobile devices
file servers
virtual consoles
Which hardware upgrade would allow increasing computer performance?
Increase RAM
Change desktop background
Use wireless mouse
Turn off Wi-Fi
Which of the following allows the peripherals to function with the operating system ?
Device driver
License
Kernel
Integrated circuit
Which document that provides legally binding guidelines for the use and distribution of software?
User guide
License
Application
Audit trail
What type of bench mark is 100 mb/s?
data protection benchmark
authentication benchmark
performance benchmark
security benchmark
The process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team.
Quality Audit
Quality criteria
Audit criteria
Quality levels
A continuous improvement process for organizations offers many benefits such as cost and budget saving. Organizations use it to evaluate the performance of the Information systems and its management .
Acceptance criteria
Audit process
Benchmarking
Quality audit
Describes a computer system or component designed so that, in the event that a component fails, a backup component or procedure can immediately take its place with no loss of service .
Fault tolerance
Acceptance criteria
Design principles
Quality criteria
Which of the following is not an area to test during the auditing process for an information technology system?
Application security controls
Employee’s attendance
Network controls
Backup/Restore procedures
Which of the following system element can NOT be audited?
Application software
System hardware
Network security
None of above
Which of the following are the processes of Software Development Life Cycle?
Planning, Implementation, Maintenance
Planning, Analysis, Design, Implementation, Maintenance
Planning, Analysis, Design, Maintenance
Planning, Analysis, Design, Implementation.
Which of the following is not an area to test during the auditing process for an information technology system?
Application security controls
Employee’s attendance
Network controls
Backup/Restore procedures
A circuit which splits into two or more branches is called......
series circuit
parallel circuit
open circuit
close circuit
Component which are provided for resistance are called.....
heat
energy
product
resistor
When an electric current flows in a continuous path within a circuit it is called.....
close circuit
open circuit
switch
blocked circuit
Which is a practice for hardware maintenance?
keep monitor clean
clean the case
Hardware Upgrades
All the above
What is a typical task performed by a level one technician in a call centre?
gathering information when a customer calls for help
solving the problem that might require opening up the computer case
using remote access software to troubleshoot the customer computer
picking up an escalated work order and calling the customer for further information
A technician is troubleshooting a printer that prints unknown characters instead of the correct document. What are two probable causes for this?
The printer service is stopped.
The computer has an incorrect driver installed.
The paper is old and moist from humidity.
The paper tray is empty.
Which testing ensures that little changes don't break software?
Regression
Acceptance
Integration
Endurance
What causes a single application to print while another application fails?
Network failure
Firmware failure
Power failure
Hard disk failure
Which technology relies on revolving platters?
System switch
Mobile device
Random memory
Hard disk
Which of the following is NOT an output device?
Printer
Headphone
Mouse
Monitor
What best describes a legacy Operating system?
Custom built software to run an application
Tailor-made software for in-house users
Kernel software that is no longer supported
Archive software of back-up old data
What best describes open source operating system?
Program are developed using C#
Applications are always free
Code is available to be modified
Professional support is free
It is a profile that is available every time when a user logs on to any computer on the network. Any changes made to that profile are updated on the server.
Local profile
Mandatory profile
Roaming profile
External profile
One of the Logon procedure policies is to lockout account after certain number of invalid logon attempts this number can be determined from
password complexity window in Local security policy
we cannot change the number of trial, which is 3 by default
account lockout threshold window in Local security policy
None of the above
When you are installing windows remotely, you must configure the PXE Server Initial Settings to be
Do not respond to any client computer
Respond to all client computers
Respond only to known client computers
none of the above
The first step when you boot your PC is :
CPU initiate itself and gets its instructions from memory
The CPU reads instruction from the BIOS and searches for the hard disks, CD drives and other hardware
The BIOS program looks at the first sector for boot code.
POST begins by checking the BIOS chip and then tests CMOS RAM
Which of the following describes the process of loading the OS into memory?
loading
Bootstrapping or booting
internet connection
computer formatting
If you still can’t enter Safe Mode and get stuck in the black screen or blue screen, the only thing you can do is:
boot your computer from the installation CD or DVD
boot using USB flash drive
press F12 while restarting
A and B
Why do operating system groups have different level of permissions?
To prevent unauthorised change to settings
to implement sharing of tasks between CPU’s
To ensure even use of hard drive
to make efficient use of RAM
What causes a single application to print while another application fails ?
Power failure
network off-line
incompatible driver
disconnect cable
Which of the following is a key of element in any system and sometimes known as customization?
Active Listening
documentation and manuals
On-site instruction
Personalization
Which of the following types provide instructions to the customer in his company or organization?
On-site instruction
Online instruction
Telephone call
Social media
Why do organizations train users on business applications?
assess new staff needs
reduce operational errors
devise software update
improve program capability
