WorksheetsEnglish for customer care
Total questions: 20
Worksheet time: 13mins
1. Who deals with customers in person
A. a receptionist
B. a waiter
C. a bank officer
2. Who is responsible for helping customers choose the right product?
A. A sales representative
B. A teller
C. A manager
3. Who handles customer questions or problems over the phone?
A. An agent
B. A cashier
C. waiter
4. Who takes care of after sales service?
A. A manager
B. A sales manager
C. An officer
5. Who processes product orders for customers?
A. A receptionist
B. A sales representative
C. A cashier
6. Who often has to write customers?
A. concierge
B. An agent
C. an shop assistant
If you are (a) to customers, they will not do business with you again.
8. Customers always expect you to be..............
A. attentive
B. patient
C. impatient
D. A& B
9. A call centre agent should never be..............on the phone and should always be...........
A. rude/helpful
A. rude/unhelpful
C. unhelpful/impolite
D. rude/uninformed
10. Being...........always makes a bad impression on customers or guests
A. patient
B. helpful
C. rude
D. well informed
11. May i....................you to Mrs Burton?
A. introduce
B. get
C. introduction
12. Would you like to (a) your name on our mailing list?
13. Do you (a) if i take your business card?
14. This is a terrible line. Could you (a) a bit, please?
15. When i called the hotel, the operator (a) me through to the General Manager's office
16. I will ............the dress in our directory for you.
A. look up
b. look after
C. look for
17. There seems to be something wrong with his extension number, i have tried it three times and got............
A. cut out
B. cut off
C. cut out of
18. It took a long time, but the customer finally ...........the help desk.
A. got through to
B. put through
C. put
19. I am sorry, But Ms Allen's in a meeting right now. I will ask her to........you as soon as she's free
A. get back to
B. speak up
C. look up
20. Well, then, are you looking for..............in particular?
A. anything
B. nothing
C. something
