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WorksheetsHealth IQ EOD PST Day 2 Assessment
Total questions: 14
Worksheet time: 11mins
The federal government, through the Federal Communications Commission (“FCC”) and the Federal Trade Commission (“FTC”), and each state have enacted laws governing how companies contact consumers through use of the telephone.
(a)
A list of phone numbers from consumers who have indicated their preference to limit the telemarketing calls they receive.
National Do Not Call Registry
Federal Trade Commission
Telephone Consumer Protection Act
The area codes in the National Do Not Call Registry covers the 50 states & the District of Columbia
Mali Mare!
True yarn!
A company that has an established business relationship with a customer may call for up to 18 months after the consumer’s last purchase/delivery/payment, unless the consumer asks the company not to call again.
Yas!
Naa-ah
If the company calls again, it may be subject to fines up to $42,530 per call.
True
False
If you do not know why the customer is asking for a supervisor,
Try to de-escalate upfront.
False
True
It is the most important team member in Health IQ!
(a)
The SDR is responsible for providing insurance guidance or insurance information.
False
True
It is the disposition when a customer disconnects the call while waiting for a Medicare Licensed Agent to join
(a)
What is the disposition when a customer asks to be placed on our Do Not Call list, or states they do not want us calling anymore
(a)
What is the disposition when a customer's number is no longer in service
(a)
What is the disposition when a customer stated they only want to communicate via email?
(a)
What is the disposition when a customer no longer interested in Life Insurance options
(a)
What is the disposition when a customer schedules a call back while waiting for an agent to join the line and be transferred (3 minutes)
(a)
