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WorksheetsTelephone Etiquette
Total questions: 10
Worksheet time: 3mins
These are the correct ways to end a call professionally except
Thank-you for calling. Your request to change the room will be processed within three working days.
Thanks. It's a pleasure.
If you find you need additional assistance, please call us back at the same number 04-928 4000.
Goodbye Mr. Rogers. Thank you for calling and have a good day.
The correct way to initiate of an ending of a call is to say
"Anything else?"
"Is there anything else I can assist you with?"
"Is there anything else?"
"Do you need help with anything?"
When you want to put a caller on hold, you must
Immediately put the caller on hold
Hang up the call
Keep quiet while doing your work
Ask the caller first
What is the maximum time to put a caller on hold?
4 MIN
2 MIN
3 MIN
1 MIN
To put the caller on hold, you say..
Would you mind if I put you on hold for about two minutes to pull out the information needed?
Can you wait for two minutes?
Can I put you on hold, Sir?
Wait please.
When you need to write down a caller's message, you will ask this question...
May I know your name, Sir?
Could you give us a callback?
May I know what is the message?
Could you give me your number that can be reached?
Choose the best greeting.
Morning, Hannah speaking. How may I help you?"
Namaste, HR, this is Sutandra speaking. How may I assist you?"
This is Hannah. What now?"
Good morning. How may I help you?"
Why do you need to pick up the call as soon as possible? It is because...
You can be sure that your caller will not be in a good mood.
Your caller is having an impression that you are a lazy person.
Your caller will think that you have good manners.
Your caller might also think that your company is very organised.
All of these statements are true except
Greet your caller with a proper greeting
Make a quick hold if needed
Remember all the detailed messages
End the call professionally
You are having a conversation with your colleague and the phone rings. What do you do?
Get the caller’s phone number and call him / her back.
Tell your colleague to wait.
Answer the phone and put the caller on hold.
