WorksheetsMenu Selling
Total questions: 10
Worksheet time: 8mins
What are the two types of menu selling?
upselling and suggestive selling
upselling and telling
suggestive selling and downselling
None of the above
What is suggestive selling?
encourages guests to buy additional food and beverages
suggesting a more expensive and possibly better quality item
What is upselling?
encourages guests to buy additional food and beverages
suggesting more expensive and possibly better quality items
What is the key to effective selling?
persuasion
money
knowledge of the menu
tasting all the food
Suggestive selling and upselling require these two characteristics:
Tact
Good attitude
Smile
Good judgement
Which statement is better in getting a guest to try a bowl of soup?
Would you like soup with your meal?
A warm bowl of conch chowder would go nicely with our dinner rolls on a cool day like this?
A guest is looking and the menu and has no idea what to order. You recommend your restaurant's guava bbq wings as an appetizer. Is this an example of upselling or suggestive selling?
Upselling
Suggestive selling
A guest has chosen a sprite soda for their 7 year old daughter. You recommend a Shirley Temple, which is sprite soda with grenadine syrup and a cherry garnish. Is this an example of upselling or suggestive selling?
Upselling
Suggestive Selling
A guest has decided on the chicken sandwich because it is their regular when dining in. You recommend the chef's special Chicken Parmesan. Is this an example of upselling or suggestive selling?
Upselling
Suggestive Selling
A guest says they are ready for the check after their meal. You recommend the apple pie with ice-cream. Is this an example of upselling or suggestive selling?
Upselling
Suggestive selling
