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WorksheetsCUSTOMER SERVICE
Total questions: 12
Worksheet time: 5mins
Complete: After purchase
We hope you are _________ with your __________.
Purchase
Good
Satisfied
Excellent
Free response:
¿You've had bad customer service?
Yes
Once
Never
Not
Only answer:
¿Good customer service is required?
TRUE
FALSE
Double answer:
How would be your customer service
*Respectful *Helpful
*Kind *Attentive
*selfless *Grouchy
*Autonomous *Egoist
Any
*Hopitable *Comprehensive
*Attentivve *Patient
Multiple choice:
As should they treatment of a client
Respectful
Comprehensive
Interest to your need
Attentive and hepful
Multiple choice:
¿What are the types of customer service?
Over the phone
Any
Face to face
Product sales support
Tecnical support o tech support
Complete: To welcome
_______ my name is Alex. How can I help you
Hello,
Sit down
Hi,
Good view
Complete: Before purchase
Would you _____ further information about the product?
Like
Good
Nice
Any
Only answer:
¿Which means small talk questions?
Break the ice
Know more about each other
To know his name
Only answer: during the purchase
¿Is there _________ else we can do for you today?
Anything
any
Complete: Phrases to offer help
If you have more _________, please give me a ____.
Questions
number
Call
Doubt
Finish the sentence:
We appreciate your _________ as a customer.
Satisfied
Please
Loyalty
