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WorksheetsHartman CH 3 Communication Test Review
Total questions: 15
Worksheet time: 8mins
Which of the following is true for communication.
Communication includes verbal, nonverbal and written
Cultural differences can be a barrier to effective communication
Poor communication does not impact the quality of care provided
Both A and B
Which of the following are examples of nonverbal communication (check all that apply)
smiling
rolling your eyes
crossed arms
shouting
Which of the following is an example or poor communication by a NA
Nurse aide introduces self, explains procedure, in a clear manner checking for understanding
Nurse aide shouts when talking to the resident because she was told he can't hear well.
Nurse aide asks what the resident would like to wear today instead of choosing for her.
Nurse aide repeats what she said to ensure the resident understandss.
Nodding my head, leaning forward, and maintaining eye contact are examples of active listening.
True
False
It is ok to have a relative translate for your resident if the interpreter is not available.
True
False
One of the best ways for a NA to make a good impression and develop a positive relationship with residents and their families is to
Only offer assistance to the residents she is caring for
Answer call bells if they have gone off for more than 10 minutes
Answer call bells as soon as possible
Let the resident know how annoying it is when they call out for a new blanket every night
When using abbreviations, the NA should only use those approved by the facility where he works
True
False
Which of the following are examples of objective information
Skin tear
Sore throat
Fever
Rash
Which is NOT an example of subjective information
Itchy eyes
Sore knee
Toothache
Rapid breathing
Which are examples that can be barriers to communication for some cultures
eye contact
touch
smiling
none of the above
Which of the following is the military time for 10:30pm
1030
1330
2230
0030
An Ombudsman is a person who ensures residents are treated appropriately in their long term care facility
True
False
Which option below is considered a Sentinel event
Mr Jones scrapes his arm on the shower stall
Mrs Tangelo spilled her orange juice on her new dress
Mr. Show fell hitting his head and later passed away from a brain bleed
Mr Snead cut his chin while shaving
What is the NA responsibility when attending a patient care conference
Share observations
Diagnose a problem
Develop a plan of care
NA do not participate in care planning meetings
Documentation of care should occur _______ after care and contain ________, not __________.
immediately, facts, opinions
at some point, opinions, facts
later, facts, opinions
I have no idea
