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Retention in HRM

Total questions: 171

Worksheet time: 2hrs 30mins

Name
Class
Date
1.

Which of the following is NOT a task of the Human Resource Planning?

a)

Recruitment

b)

Retention

c)

Payment of wages or salaries

d)

Dismissal

2.

Mesures the rate at which employees are leaving an organization in a period of time

(a)  

3.

Occurs when the job ceases or when the employer can no longer afford to employ the worker.

a)

Termination

b)

Dismissal

c)

Suspension

d)

Redundancy

4.

How is Labor Turnover calculated?

a)

(number of workers leaving in 1 year / average number of workers employed)

b)

(average number of workers employed / number of workers leaving in 1 yr) x 100

c)

100 / number of workers leaving in 1 year x average number of people employed

d)

(number of workers leaving in 1 year / average number of workers employed) x 100

5.

WORKFORCE AUDIT is a check on the skills and qualifications of all the existing employees of a company, and it MUST be the start point for Human Resource Planning.

a)

TRUE

b)

FALSE

6.

The process of assessing the effectiveness of an employee against pre-set objectives.

a)

workforce progression

b)

training evaluation

c)

employee appraisal

d)

promotion

7.

All the training that is held away from the business is known as...

(a)  

8.

The type of training designed to improve an individual´s ability to communicate and interact with others is known as...

(a)  

9.

Work-related education to increase workforce skills and efficiency is known as:

a)

development

b)

training

c)

instruction

d)

teaching

10.

A detailed list of the key points of the job to be filled, stating key tasks and responsibilities is called a...

a)

Job Description

b)

Workforce plan

c)

Person Specification

d)

Strategic Planning

11.

Identifying the need for a new employee, the type of employee and defining the job to be filled

a)

Human Resource Management

b)

Specification

c)

Workforce Planning

d)

Recruitment

12.

Instruction at the place of work on how a job should be carried out is known as...

a)

behavioral training

b)

off-the-job training

c)

cognitive training

d)

on-the-job training

13.

A detailed list of qualities, skills and qualifications that a successfu applicant should have is...

a)

Person Description

b)

Person Specification

c)

Applicant

d)

Job Description

14.

When workers are willing and able to move to different jobs requiring different skills

(a)  

15.

A disadvantage of working from home would be:

a)

Less collaboration with fellow workers

b)

Time and money saved by not traveling

c)

Autonomy in decision making

16.

Legal advice, employee recruitment, training and development, exit interviews, payroll administration are

a)

Functions that should not be outsourced

b)

Functions that could be outsourced

17.

Off-the-job training can lead to resentment and higher labor turnover.

a)

TRUE

b)

FALSE

18.

The relocation of a business process/function done in one country to the same or another company in another country is known as

a)

Off-shoring

b)

Re-shoring

19.

Benefits of a high labor turnover include

a)

Difficult to establish a team spirit, higher costs of recruiting, selecting and training new staff.

b)

Poor output levels and customer service due to staff vacancies before new recruits are appointed

c)

Low-skilled and less productive staff might be leaving, new ideas and practices are brought to the company by the new workers.

d)

Less payroll administration costs

20.

Benefits of a high labor turnover include

a)

Difficult to establish a team spirit, higher costs of recruiting, selecting and training new staff.

b)

Poor output levels and customer service due to staff vacancies before new recruits are appointed

c)

Low-skilled and less productive staff might be leaving, new ideas and practices are brought to the company by the new workers.

d)

Less payroll administration costs

21.

What name is given to the process of identifying the strengths and abilities of current staff?

a)

staffing forecast

b)

recruitment process

c)

CPD

d)

skills analysis

22.

Which type of recruitment is being described ... it is when the organisation advertises the vacancy in local newspapers, on-line and in the job centre.

a)

Internal recruitment

b)

External recruitment

23.

Which type of recruitment is being described ... it is when the organisation advertises the vacancy on the staff noticeboard, Intranet and via staff group e-mails

a)

Internal recruitment

b)

External recruitment

24.

What is the name for the process of choosing the correct applicant from the pool of candidates who applied for the vacancy?

a)

Recruitment

b)

Selection

c)

Workforce planning

d)

Testing

25.

Which answer below is NOT a selection method which a company can uses?

a)

Application forms and CVs

b)

Interviews

c)

Testing

d)

Advertising on-line

e)

References

26.

Which test assesses an applicant's personality and mental suitability for a job? There are no right or wrong answers, instead it gives an insight into how an applicant thinks and if they would fit the organisation and vacancy.

a)

Attainment test

b)

Aptitude test

c)

Psychometric test

d)

IQ test

e)

Medical test

27.

Assessment centres test a large number of candidates at the same time. Which is NOT an advantage of this selection method?

a)

It allows the organisation to really scrutinise applicants over a longer period of time which helps improve the quality of the selection decision

b)

It helps the selection panel see how applicants interact with each other (for future team working projects)

c)

Applicants react in role-playing that mimic real life work situation which can help compare responses between candidates

d)

Reduces the chance of one interviewer bias as results are a reflection over a variety of tasks

e)

It is a cheaper option as no venue is required nor loss of production time from those who conduct interview and supervise tests

28.

What is the definition of workforce planning?

a)

The fill the people we prefer in the right place at the right time

b)

To fill the right people at the right place and at the right time

c)

To ensure there is sufficient staff for every shift

d)

To fill the right people at the position resign by the previous staff

29.

Which of the below is false about workforce management?

a)

To ensure there is sufficient staff every shift & days

b)

To ensure staff cost exceed budget

c)

To ensure all learning is pass on by seniors

d)

To ensure all staff are train to meet criteria

30.

According to Maslow’s hierarchy of needs, which one of the following statements is true.

a)

Social needs must be satisfied before security/safety needs can be used to motivate employees.

b)

Self-actualisation must be reached before physiological needs can be used to motivate employees.

c)

Esteem/ego needs must be satisfied before selfactualisation needs can be used to motivate employees

d)

Security/safety needs must be satisfied before physiological needs can be used to motivate employees.

31.

A ‘hard’ approach to human resource management would:

a)

focus on the most efficient use of capital equipment

b)

treat employees as a resource to be used as efficiently as possible

c)

view workers as a valuable asset to be developed

d)

focus solely on better recruitment methods to improve employee engagement

32.

Statement 1: ‘According to Taylor, piece rate payments will usually motivate workers.’

Statement 2: ‘According to Herzberg, piece rate payments will usually motivate workers.’

Read statements 1 and 2 and select the correct option from the following options:

a)

Statement 1 is true. Statement 2 is true

b)

Statement 1 is true. Statement 2 is false

c)

Statement 1 is false. Statement 2 is true

d)

Statement 1 is false. Statement 2 is false

33.

On what is a piece rate system of payment based?

a)

The amount of overtime worked

b)

The company’s profit level

c)

The number of hours worked

d)

The number of items produced by the employee

34.

Which of the following is not a benefit of training?

a)

Improved productivity

b)

Higher employee wages

c)

Better quality

d)

Improved reputation as an employer

35.

Using the data in Table 1, which one of the following statements is correct for this business between 2013 and 2014?

a)

Labour productivity increased and labour turnover rate increased

b)

Labour productivity increased and labour turnover rate decreased

c)

Labour productivity decreased and labour turnover rate increased

d)

Labour productivity decreased and labour turnover rate decreased

36.

Which of the following pieces of information would be included in a person specification?

a)

Main roles and responsibilities of the job

b)

Hours of work

c)

Place of work

d)

Skills and qualifications required to complete the job successfully

37.

Which of the following best describes the term staff retention?

a)

The number of people that leave a firm in a set period of time

b)

The number of staff that remain working in a firm in a set period of time

c)

The number of staff that are promoted in a firm in a set period of time

d)

The number of staff that are made redundant in a firm in a set period of time

38.

Which of the following is an example of a fringe benefit?

a)

Holiday pay

b)

Overtime payment

c)

Praise at work

d)

Free lunches

39.

MBO stands for Management by objective

a)

True

b)

False

40.

Objectives are decided by

a)

Superior

b)

Subordinates

c)

Mutual consultations of both superior and subordinates

d)

None of the above

41.

Which of the following management thinkers invented the concept of MBO?

a)

Elton Mayo

b)

Peter Drucker

c)

Henri Fayol

d)

Douglas McGregor

42.

Which function in management involves monitoring improvements and taking corrective actions whenever needed?

a)

Planning

b)

Organizing

c)

Leadership

d)

Controlling

43.

"This model assumes that people are motivated towards lower level needs that have not yet been fulfilled" What model of motivation is referred to above?

a)

Goals

b)

Two-factor

c)

Hierarchy of needs

d)

Hygiene factors

44.

Efficiency

a)

THE PROCESS OF SAVING ENERGY

b)

A SMALL ONE BEDROOM HOME OR APARTMENT

c)

DOING A TASK CORRECTLY USING AS FEW RESOURCES AS POSSIBLE

45.

Effectiveness

a)

DOING THE RIGHT THING AND REACHING GOALS

b)

ALWAYS HITTING THE BULLS-EYE

c)

SAYING AND DOING THE RIGHT THING ALL THE TIME

46.

Just in time is best used in a

a)

Service business

b)

Manufacturing business

47.

The basic objective of any business is _________

a)

Survival

b)

Profit

c)

Growth

d)

Personal

48.

It is a balanced scorecard in an international charity where there is leadership behaviour, talent management,learning and development and employee satisfaction.

(a)  

49.

It specializes in the provision of high-level advice and services on key HR activities.

(a)  

50.

It means having the authority to make decisions in one’s job.

(a)  

51.

What is defined as a strategy for the acquisition, utilization , improvement and preservation of an organisation’s human resources?

a)

Human Resource Development

b)

Human Resource Policy

c)

Human Resource Planning

d)

None of the above

52.

The systematic procedure for securing and reporting information defining a specific job is called as

a)

Job description

b)

Job Analysis

c)

Job Specification

d)

Job Alignment

53.

Job Analysis is also known as ______

a)

Practice Analysis

b)

Role Identification

c)

Role Evaluation

d)

Job declaration

54.

Collection of duties, tasks and responsibilities which are assigned to individual is called as_____

a)

Job

b)

Hobby

c)

Responsibility

d)

work

55.

A broad statement of the purpose, scope, duties and responsibilities of a particular jobis called as________

a)

Job description

b)

Job Analysis

c)

Job Specification

d)

Job Alignment

56.

_______________________describes skills, knowledge and abilities to do the job.

a)

Job description

b)

Job Analysis

c)

Job Specification

d)

Job Alignment

57.

It is the core function of the human resource management and it is related to the specification of contents, methods and relationship of jobs in order to satisfy technological and organisational requirements as well as the social personal requirements of the job holder. what is it?

a)

Practice Analysis

b)

Job Design

c)

Role Evaluation

d)

Job declaration

58.

Which of the following factors state the importance of the Human Resource Planning?

a)

Creating highly talented personnel

b)

International strategies

c)

Resistance to change and move

d)

All the above

59.

A process that is used for identifying and developing internal people with the potential to fill key business leadership positions in the company is called ______.

a)

Highly talented personnel creation

b)

Investing in human resources

c)

Succession planning

d)

None of the above

60.

A process that is used for identifying and developing internal people with the potential to fill key business leadership positions in the company is called ______.

a)

Highly talented personnel creation

b)

Investing in human resources

c)

Succession planning

d)

None of the above

61.

Human Resource Planning facilitates international expansion strategies.

a)

True

b)

False

62.

_______ is the process of estimating the quantity and quality of people required to meet future needs of the organisation.

a)

Demand forecasting

b)

Supply forecasting

c)

Environmental forecasting

d)

none of the above

63.

Job description and job specification are the two sets of data in the job analysis process.

a)

True

b)

False

64.

The customery method used to handle the activities of the employees is called as _________

a)

rules

b)

Policies

c)

Procedures

d)

Organisational Path

65.

The focus of job analysis is on the individual and not on the job.

a)

True

b)

False

66.

A performance appraisal is based on the assumption that an employee understood what his or her performance standards were prior to the appraisal.

a)

True

b)

False

67.

Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.

a)

True

b)

False

68.

The third step of the performance appraisal process is to assess the employee's actual performance relative to work standards.

a)

True

b)

False

69.

In order to ensure that performance goals are challenging and relevant, Matthew, a marketing manager, should independently set goals for his subordinates because participatively setting goals usually produces lower job performance.

a)

True

b)

False

70.

Formal performance appraisals have been eliminated by almost all major firms and replaced by daily assessments by peers.

a)

True

b)

False

71.

The HR department monitors the performance appraisal system, but it is typically not involved in rating employees.

a)

True

b)

False

72.

In order to ensure that performance appraisals are effective, Felicia, a line supervisor, should make sure to schedule a feedback session to address each subordinate's performance, progress, and future development plans.

a)

True

b)

False

73.

Peer appraisals have been shown to have a negative effect on task motivation, cohesion, and job satisfaction, so most organizations no longer use them.

a)

True

b)

False

74.

Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback

a)

True

b)

False

75.

Three hundred and sixty-degree feedback is generally used for development purposes rather than for pay increases.

a)

True

b)

False

76.

Robert Katz popularized the use of financial incentives for workers whose production exceeds some predetermined standard.

a)

True

b)

False

77.

Robert Katz popularized the use of financial incentives for workers whose production exceeds some predetermined standard.

a)

True

b)

False

78.

Most firms link employees' pay to performance because financial incentives are extremely successful at motivating employees to perform above required standards.

a)

True

b)

False

79.

According to Herzberg's theory, a manager would be able to motivate an employee with challenging tasks.

a)

True

b)

False

80.

In Herzberg's Hygiene-Motivator theory, working conditions are motivator factors, and challenging assignments are hygiene factors.

a)

True

b)

False

81.

Behavior modification is based on the idea that people will repeat behavior for which they are punished.

a)

True

b)

False

82.

According to Vroom's theory, if expectancy, instrumentality, or valence is equal to zero, there will be no employee motivation.

a)

True

b)

False

83.

Job analysis comes first before job evaluation. True or false?

a)

True

b)

False

84.

A __________ is a written statement of tasks performed, how they are done and why they are done.

a)

Job Specification

b)

Job description

85.

What is the definition of job evaluation?

a)

Process that systematically ranks the jobs in accordance to worth

b)

Process that systematically establishes the value of a job

c)

Process that systematically establishes the value of the person carrying out the job

86.

What is it called if an engineer is hired to do a sales job?

a)

strategy

b)

mismatch

c)

recognition

d)

satisfaction

87.

Doing the same thing over and over again is...

a)

satisfactory

b)

not a bad thing

c)

enjoyable

d)

monotonous

88.

Before an candidate is hired, managers should check the candidate's...

a)

track record

b)

previous salary

c)

performance appraisal

d)

promotion

89.

An unfair salary system, or unfair treatment of people at work is known as...

a)

payment

b)

income

c)

benefit plan

d)

partiality

90.

Managers should try to maintain a positive morale in the work environment.

a)

true

b)

false

91.

The company can show that it appreciates its employees by using all EXCEPT...

a)

promotions

b)

good salary

c)

rules that are "employee friendly"

d)

giving them monotonous work

92.

This article was probably made for _______ to read.

a)

employees

b)

managers

c)

the government

d)

competitors

93.

"Consistent performers" refers to ...

a)

the CEO

b)

the manager

c)

the company's top employees

d)

the company's worst employees

94.

Candidates should accept a job offer even if the salary is too low for them.

a)

true

b)

false

95.

HR managers do all of the following EXCEPT...

a)

help employees find new friends

b)

hire people

c)

fire people

d)

train people

96.

An employee retention strategy refers to...

a)

methods to beat the competition

b)

methods to keep employees satisfied

c)

methods to increase profit

d)

methods to open new markets for products

97.

A cordial workplace environment refers to ...

a)

an environment where people are in competition with each other

b)

an environment where people are polite and friendly to each other

c)

an environment where people spread negativity

d)

an environment where people show they are working hard

98.

Employees may not stay in the company if positive morale is missing.

a)

true

b)

false

99.

Top level decisions or strategy developed from top level also referred as:

a)

Business level strategy

b)

Corporate level strategy

c)

Functional level strategy

100.

____________ Strategy includes the number of business activities for minimizing the cost:

a)

Retrenchment strategy

b)

Stability strategy

c)

Growth strategy

101.

Strategies and decisions taken at the middle level management are termed as:

a)

Operational level strategy

b)

Functional level strategy

c)

Business level strategy

102.

Innovate and pursue new opportunities and seek untapped market

a)

Innovation strategy

b)

Blue ocean strategy

c)

Entrepreneurship process

103.

Which one of the following companies follow blue ocean strategy

a)

Apple

b)

Blackberry

c)

Samsung

104.

Which model can be used in tasks based on innovation and creativity?

a)

Innovation matrix

b)

Six thinking hats model

c)

Blue ocean model

105.

XYZ Company is currently facing challenges due to Covid 19 situation. Which approach they should initiate now to overcome the challenges?

a)

Functional level strategy

b)

Crisis management

c)

Digitization strategy

106.

_________ is the plan devised for an outcome other than an usual plan for managing crisis situations

a)

Risk management planning

b)

Contingency planning

c)

Crisis planning

107.

Wages, salaries and other financial allowances are part of which aspect of HRM?

a)

Payroll management

b)

Compensation management

c)

Employee engagement and retention management

108.

__________ refers to the peers or parties associated with the company directly or indirectly

a)

Shareholders

b)

Customers

c)

Stakeholders

109.

These parties are having direct association with the organization

a)

Suppliers

b)

Competitors

c)

Employees

110.

Distinctive and uncommon points or points of differentiation for a particular product or service is known as:

a)

Value proposition

b)

Unique selling proposition

c)

Customer satisfaction

111.

Which process is done first?

a)

Induction

b)

Recruitment

c)

Man power planning

d)

Selection

112.

Recruitment is

a)

Stimulating the Candiadte to apply for a job

b)

Selecting a right person for a right place

c)

Analysing the job

d)

Planning for the number of employees

113.

The systematic procedure for securing and reporting information defining a specific job is called as

a)

Job description

b)

Job Analysis

c)

Job Specification

d)

Job Alignment

114.

What is defined as a strategy for the acquisition, utilization , improvement and preservation of an organisation’s human resources?

a)

Human Resource Development

b)

Human Resource Policy

c)

Human Resource Planning

d)

None of the above

115.

The 8 Hour work shift is originated in (a)  

116.

Which company started to limit the number of working hours first for factory workers to 8 _______and which year____

(a)  

117.

Who adopted the time limit of the number of working hours (a)  

118.

(a)   Act was formulated by Govt.of India in 1947

119.

In 1920 The Tata Steel company was introduced which of the following facilities to the employees

a)

Leave with Pay

b)

Provident Fund

c)

Workman Accident Compensation

d)

Fringe Benefits

120.

In 1921 Dupont designed (a)   Organisational Structure.

121.

In 1928 Maternity Benefit was introduced by (a)  

122.

The Hierarchy of needs was introduced by Abraham Maslow in (a)  

123.

Which was the first organized Recruitment firm in India (a)  

124.

(a)   Company set up the first HRD Department

125.

(a)   Company Abolished Annual Performance Review

126.

Human resource management emphasis

a)

Development of people

b)

Punishment of people

c)

Adoption of people

d)

None of these

127.

Human resource management is amalgam of

a)

Job analysis, recruitment and selection

b)

Social behaviour and business ethics

c)

Organisational behaviour, , personal management and industrial relation

d)

Employer and employees

128.

Human resource management is amalgam of

a)

Job analysis, recruitment and selection

b)

Social behaviour and business ethics

c)

Organisational behaviour, , personal management and industrial relation

d)

Employer and employees

129.

Basic managerial functions of HRM are

a)

Planning, organising, staffing

b)

Planning, organising and co-ordinating

c)

Planning, organising, directing and controlling

d)

None of these

130.

Basic managerial functions of HRM are

a)

Planning, organising, staffing

b)

Planning, organising and co-ordinating

c)

Planning, organising, directing and controlling

d)

None of these

131.

Human resource management means

a)

A method which an organisation collects, maintains and reports information on people and jobs

b)

The process of integrating the employees’ needs and aspirations with organizational needs

c)

The process of bringing people and organisation together so that the goals of each are achieved

d)

The efforts to make life worth living for workers

132.

Which term means actively looking for qualified employees?

a)

background check

b)

recruitment

c)

human resources management

d)

meeting staffing needs

133.

Which is the process of helping new employees adjust to a company?

a)

training

b)

recruitment

c)

human resource management

d)

orientation.

134.

Which term refers to learning a new job by doing it?

a)

orientation

b)

job shadowing

c)

reference

d)

on-the-job training.

135.

The following is concerned with developing a pool of candidates in line with the human resources plan.

a)

Development

b)

Training

c)

Recruitment

d)

All the above

136.

Which is not on the job training?

a)

Job rotation

b)

Internship

c)

Coaching

d)

Classroom lectures

137.

______ is the current minister of Human Resource development of India

a)

Smriti Irani

b)

Rajnath Singh

c)

Nirmala Sitharaman

d)

Ramesh Pokhriyal

138.

HRP is _________

a)

Human Resource Performance

b)

Human Recruitment Planning

c)

Human Resource Planning

d)

Human Resource Protection

139.

Employee's movement to a higher level or position is termed as

a)

demotion

b)

promotion

c)

transfer

d)

termination

140.

an employee's movement to another position but within the same rank or responsibility

a)

promotion

b)

demotion

c)

transfer

d)

separation

141.

Which of the Options would best describe External Recruitment.

1.Placement Agencies, 2. Employee Referrals, 3. Job Fairs.

4. Promotions.

a)

2 & 3

b)

1 & 3

c)

1, 2 & 3

d)

All of the Above

142.

The following is (are) concerned with developing a pool of candidates in line with the human resources plan:

a)

RECRUITMENT

b)

SELECTION

c)

TRAINING

d)

DEVELOPMENT

143.

Objectives of training is:

a)

TO INCREASE SKILL

b)

TO INCREASE MORALE

c)

TO DECREASE ACCIDENTS

d)

ALL OF THE ABOVE

e)

NONE OF THE ABOVE

144.

The internal supply of human resources consists of present employees who can be _________ to fill expected opening

a)

PROMOTED

b)

DEMOTED

c)

TRANSFERRED

d)

ALL OF THE ABOVE

145.

A firm that is trying to create value by emphasizing local responsiveness is probably following a _______ strategy.

a)

A) global standardization

b)

B) localization

c)

C) transnational

d)

D) international

146.

The process of selecting employees for particular jobs is referred to as

a)

A) human resource management

b)

B) staffing policy

c)

C) management selection

d)

D) organizational behavior

147.

Which of the following is not a type of staffing policy in international business?

a)

A) the transcentric approach

b)

B) the ethnocentric approach

c)

C) the polycentric approach

d)

D) the geocentric approach

148.

An ethnocentric staffing policy is __________.

a)

A) one in which all key management positions are filled by parent company nationals

b)

B) one in which host-country nationals are recruited to manage subsidiaries while parent-company nationals occupy key positions at corporate headquarters

c)

C) one in which the best people, regardless of nationality, are recruited to fill key positions throughout the organization

d)

D) one in which corporate bureaucracy overwhelms the system leaving key positions to be filled in a haphazard manner

149.

A firm following a geocentric approach to staffing will pursue a system

a)

A) in which all key management positions are filled by parent company nationals

b)

B) in which host-country nationals are recruited to manage subsidiaries while parent-company nationals occupy key positions at corporate headquarters

c)

C) in which the best people, regardless of nationality, are recruited to fill key positions throughout the organization

d)

D) in which corporate bureaucracy overwhelms the system leaving key positions to be filled in a haphazard manner

150.

Which of the following does not correctly match an international business strategy with its methodology?

a)

A. global, create value by realizing experience curve and location economies

b)

B. international, create value by transferring core competencies overseas

c)

C. multidomestic, create value by emphasizing local responsiveness

d)

D. transnational, create value by operating in as many foreign countries as possible

151.

The premature return of an expatriate manager to his or her home country is known as

a)

A) repatriation

b)

B) expatriate failure

c)

C) inpatriate failure

d)

D) foreign manager failure

152.

Uncertainty avoidance describes how a culture deals with hierarchical power relationships.

a)

TRUE

b)

FALSE

153.

HR strategy consists of

a)

support activity and HR staffing activity

b)

Hr staffing activity

c)

support activity

154.

HR capital does not include

a)

Knowledge

b)

skills

c)

money

155.

Average organization’s employee cost (wages or salaries and benefits) is

a)

over 10% of its total revenue

b)

over 25% of its revenue

c)

over 50% of its revenue

156.

If the projected staffing availability is higher than requested then we have

a)

overstaffed

b)

understaffed

c)

fully staffed

157.

One of the following is not an advantage of internal recruitment

a)

less time consuming

b)

more expensive

c)

has positive employee reaction

158.

The process of attracting suitable people to apply for job vacancies. This is refer to __________.

a)

Staffing

b)

Recruitment

c)

Selection

d)

Termination

159.

Below are the potential costs of a bad recruitment decision EXCEPT ___________.

a)

Cost of higher morale

b)

Cost of mistakes

c)

Cost of recruiting a replacement

d)

Cost of defending claim of dismissal

160.

What is the last process in recruitment and selection?

a)

Hold induction

b)

Make decision to recruit

c)

Source of applicants

d)

Choose most suitable candidates

161.

Techniques of studying a job to identify the skills, knowledge, experience and other requirements necessary to perform a job. This is refer to _____________.

a)

Job description

b)

Job requirement

c)

Person requirement

d)

Job analysis

162.

Below are the techniques for conducting job analysis EXCEPT _________.

a)

Statistical approach

b)

Questionnaires

c)

Interviews

d)

Observation

163.

Below are the typical information in person specification EXCEPT _________.

a)

Physical requirements

b)

Career paths

c)

Educational qualifications

d)

Remuneration package

164.

Below are the factors affecting recruitment efforts EXCEPT __________.

a)

Location

b)

Personality requirements

c)

Public image

d)

Working conditions

165.

Below are the advantage of internal recruitment EXCEPT __________.

a)

No induction needed

b)

Employees’ morale and motivation may be decreased

c)

Little or no cost involved

d)

Employment record of applicant available, thus accurate assessment is possible

166.

Job street and job malaysia are the example of which sources of external recruitment?

a)

Employment agencies

b)

Advertising in the mass media

c)

Unsolicited applicants

d)

The Internet

167.

Which are the best technique in conducting job analysis? (10 marks)

4 lines
168.

What Is HRM?

a)

is the process of employing people, training them, compensating them,developing policies relating to them

b)

is the process of employing people, training them, compensating them,developing policies relating to them, and developing strategies to retain them

c)

is the process of staffing, setting policies, compensation and

benefits, retention, training

d)

is the process of staffing, setting policies, compensation and benefits, retention, training, employment laws, and worker protection

169.

(Rivenbark, 2010)said that how much % of Managers think employees leaving their jobs because of pay ?

a)

80%

b)

70%

c)

90%

d)

55%

170.

which one of below is not considered as external factor ?

a)

Globalization and offshoring

b)

Health-care costs

c)

A more highly educated workforce

d)

retention plans

171.

HRM Focus described as ?

a)

Administering of policies

b)

Stand-alone programs, such as training

c)

Creates a cost within an organization

d)

Not Given