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WorksheetsActivity #1
Total questions: 15
Worksheet time: 4hrs 45mins
The clock that I ordered from Lazada is not working at all."What is the correct contact reason for this inquiry?
"I order for XXL t-shirt but I received medium!" Indicate the correct contact reason for this inquiry.
"On your website, it says that if I get 2 bottles of shampoo, I will get one free bottle of conditioner. But I did not receive the conditioner!"Indicate the correct contact reason for this inquiry.
"I received a medium T-shirt but I don't think it fits me. Can I request for replacement?" Indicate the correct contact reason for this inquiry.
PWIR > Change of Mind
PWIR > Wrong Item > Wrong Size
PWIR > Wrong Item > Wrong Product
What is the Level 3 contact reason if the item that the customer received is with visible damage such as broken pieces, scratches, etc.
"I order the Vivo mobile but when I checked the box, the charger is not included."Indicate the correct contact reason for this inquiry.
"In your website it says the product should be 2 kgs but when I weighed it is only 1 kg!"Indicate the correct contact reason for this inquiry.
Customer reported that the product he received is already expired. How are we to assist the customer?
Customer's order was tagged as DELIVERED but he claims that he did not receive the order. No one received it on his behalf and he does not recognize the POD on the courier's website. What should be our handling?
Customer's order was tagged as DELIVERED but he claims that he did not receive the order. No one received it on his behalf and he does not recognize the POD on the courier's website. What should be the contact reason for this scenario?
Customer's order was tagged as DELIVERED but he claims that he did not receive the order. No one received it on his behalf and there is no POD on the courier's website and in Xspace. What should be the contact reason for this scenario?
A customer has contacted us and reported that he received a counterfeit LazMall item. He mentioned that he did not submit any online returns form yet. How are we to assist the customer?
How are we to assist a customer who reports that with the LazMall item he received, the exterior packaging is damaged but the item within is intact and in good condition?
For Health and Safety Issues, what should be our handling if there is an alarming concern reported by the customer?
"I ordered 3 mobile cases but I just received 2. What should I do?". Indicate the correct contact reason for this inquiry.
