WorksheetsZeigarnik Effect
Total questions: 34
Worksheet time: 29mins
Which of the following is a positive way of using the Zeigarnik Effect?
Watch TV shows
Start a difficult task that is important for you to complete
Play video games
Keep texting a person who is not texting back to you.
When a child grows up, in which order does she normally pick up the four essential communication skills?
Reading, Speaking, Writing, Listening
Speaking, Listening, Reading, Writing
Listening, Speaking, Reading, Writing
Speaking, Reading, Listening, Writing
Low authority
principles
standards
guidelines
High authority
principles
standards
guidelines
High Generality
principles
standards
guidelines
Robustness defines
ease of use
multiple ways of use
level of support
Flexibility defines
ease of use
multiple ways of use
level of support
Learnability defines
ease of use with interactivity
multiple ways of use
level of support
Consistency in principles of learnability
extending specific interaction knowledge to new situations
affordance
likeness in input/output behaviour
operation visibility
assessing the effect of past actions
Predictability in principles of learnability
extending specific interaction knowledge to new situations
affordance
likeness in input/output behaviour
operation visibility
assessing the effect of past actions
Synthesizability in principles of learnability
extending specific interaction knowledge to new situations
affordance
likeness in input/output behaviour
operation visibility
assessing the effect of past actions
Synthesizability in principles of learnability
extending specific interaction knowledge to new situations
affordance
likeness in input/output behaviour
operation visibility
assessing the effect of past actions
Familiarity in principles of learnability
extending specific interaction knowledge to new situations
affordance
likeness in input/output behaviour
operation visibility
assessing the effect of past actions
Generalizability in principles of learnability
extending specific interaction knowledge to new situations
affordance
likeness in input/output behaviour
operation visibility
assessing the effect of past actions
You are trying to listen to an important lecture, and a political rally is going on just outside which creates a lot of commotion. Which type of barrier does it create for active listening?
Physical barrier
Mental barrier
Physiological barrier
Psychological barrier
Emotional barrier
Your colleague wants to discuss her work-related ideas with you. During conversation, you are overenthusiastic to supply gaps in her ideas, and keep interrupting her to let her know where/why she is wrong. Which kind of barrier does this create for active listening?
Gender barrier
Political barrier
Physical barrier
Social barrier
Dialogue initiative : Principles of flexibility
multimodality
user pre-emptiveness
passing responsibility for task execution between user and system
equal opportunity
adaptivity
Substitutivity : Principles of flexibility
multimodality
user pre-emptiveness
passing responsibility for task execution between user and system
equal opportunity
adaptivity
Customizability: Principles of flexibility
multimodality
user pre-emptiveness
passing responsibility for task execution between user and system
equal opportunity
adaptivity
Task migratability: Principles of flexibility
multimodality
user pre-emptiveness
passing responsibility for task execution between user and system
equal opportunity
adaptivity
Task migratability: Principles of flexibility
multimodality
user pre-emptiveness
passing responsibility for task execution between user and system
equal opportunity
adaptivity
Multithreading : Principles of flexibility
multimodality
user pre-emptiveness
passing responsibility for task execution between user and system
equal opportunity
adaptivity
Observability: Principles of robustness
operation visibility
reachability
how the user perceives the rate of communication with the system
task completeness
adaptivity
Task conformance: Principles of robustness
operation visibility
reachability
how the user perceives the rate of communication with the system
task completeness
adaptivity
Responsiveness: Principles of robustness
operation visibility
reachability
how the user perceives the rate of communication with the system
task completeness
adaptivity
Recoverability: Principles of robustness
operation visibility
reachability
how the user perceives the rate of communication with the system
task completeness
adaptivity
You are calling a prospective candidate on behalf of your company. Choose the most appropriate line to begin the conversation with.
Good morning, I want you to come down for interview right now.
Good morning, this is Aditya calling from Glocare company. Can you please come down to our office for an interview?
Hi this is Aditya, your name has been shortlisted for interview. You’re a lucky guy!
If a person is talking for too long on the phone, and refuses to hang up, which of the following would be appropriate to do as per the norms of advanced telephone skills?
Let him know that he needs to work on keeping his points short.
Pretend that you cannot hear him any longer and disconnect the call.
Politely let him know that you have another appointment.
Abruptly disconnect the call.
What is a sensible thing to do, when it comes to ensuring an appropriate voice for talking on the telephone?
Take a hot glass of water with some squeezed lemon, before getting on the phone.
Practice voice impersonation of famous people
Try to talk like a native American.
Record your voice and listen to it, so that you can become comfortable with it.
Which of the following will you identify as being essential for developing a successful personality in life?
Good habits
Effective communication skills
Being aggressive and greedy
Conflict resolution skills
Interpersonal skills
Preconceived opinions are the most important requirements for being a good listener.
TRUE
FALSE
A good listener pays attention not just to words, but also to facial expressions and body language of the speaker.
TRUE
FALSE
Listening involves reception of ideas, picking up non-verbal cues, retaining ideas, processing them, and responding to them.
TRUE
FALSE
Hearing is a mental activity. Listening is a physical activity.
TRUE
FALSE
