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POH Unit 1 Communication Quiz

Total questions: 20

Worksheet time: 2hrs 36mins

Name
Class
Date
1.

The workplace is full of communication, both verbal and ___________________.

a)

loud

b)

nonverbal

c)

silent

d)

written

2.

Which of the following is an example of nonverbal communication?

a)

making a phone call

b)

broadcasting a speech

c)

singing a song

d)

writing a text message

3.

Non-spoken signals can speak volumes in the workplace. Which of the following is NOT an example of non-spoken signals?

a)

winking

b)

saluting

c)

showing up on time

d)

yelling

4.

Looking at someone in the eye while communicating is called ____ _______.

a)

great manners

b)

eye contact

c)

body language

d)

good posture

5.

True or False. You should always look a person in the eyes when shaking their hands.

a)

True

b)

False

6.

True or False. A weak grip when shaking someone's hands shows confidence, strength, and enthusiasm.

a)

True

b)

False

7.

True of False. You should always rush a handshake.

a)

True

b)

False

8.

True or False. You should ALWAYS shake hands using your left hand.

a)

True

b)

False

9.

True or False. The most important speech to remember when shaking hands is the person’s name.

a)

True

b)

False

10.

True or False. A good handshake is a first impression that will last a long time in person’s mind.

a)

True

b)

False

11.

True or False. People who set goals achieve more than those who do not, and people who write them down are more likely to achieve them.

a)

True

b)

False

12.

S.M.A.R.T. Goals stand for


S-Specific

M-Measurable

A-Attainable

R-Realistic

and lastly __________.

a)

Tacos

b)

Timeous

c)

Timebound

d)

Well-timed

13.

The aims you are trying to reach or the things you want to achieve

a)

dreams

b)

goals

c)

ideas

d)

imagination

14.

These goals may take months, a year, or many years to reach.

a)

Short-term goals

b)

Long-term goals

c)

Challenging goals

d)

Realistic goals

15.

Goals that may be met in a few hours, days, weeks, or months.

a)

Short-term goals

b)

Long-term goals

c)

Challenging goals

d)

Realistic goals

16.

Goals that require ambition and effort.

a)

Short-term goals

b)

Long-term goals

c)

Challenging goals

d)

Realistic goals

17.

Goals that can be reached.

a)

Short-term goals

b)

Long-term goals

c)

Challenging goals

d)

Realistic goals

18.

The S in S.M.A.R.T goals stands for

a)

Sturdy

b)

Specific

c)

Sensible

d)

Sassy

19.

A wink is a form of __________ communication.

a)

verbal

b)

nonverbal

20.

True or False. Handshake rules are the same throughout the world.

a)

True

b)

False