WorksheetsPrinciples of Business & Finance 1.01 Review
Total questions: 15
Worksheet time: 8mins
In order to be understood on the telephone, a business's employees should always:
enunciate clearly.
speak from notes
speak rapidly
use technical terminology
Bell Labs believes that innovation comes from individuals working alone and doing research to solve complex problems. What type of person is that company looking to hire?
controller
collaborator
analyzer.
socializer
The Human Resources department needs an individual to take the lead on company projects, lead others, and stay focused on the company's objectives. What type of person is that company looking to hire?
collaborator
controller.
socializer
analyzer
Verizon wants their sales and marketing people to work together, be outgoing, and to enjoy meeting new people in a constantly changing environment. What type of person is that company looking to hire?
controller
analyzer
collaborator
socializer.
When planning to communicate with a specific target audience it is important to __________ the audience, identify your ___________ goal, find out what they ____________, and develop your ____________.
specific, strategy, research, need
research, specific, need, strategy.
need, strategy, research, specific
research, strategy, specific, need
When a company uses the increase or decrease of traffic on their website immediately following their Super Bowl advertisement, it is an example of which type of evaluation?
impact
process
formative
outcome.
When a company measures the long-term effects of its communication strategy, it is an example of which type of evaluation?
impact.
outcome
formative
process
Which is not a tool that people use when participating in discussions?
Sharing a personal experience
Pointing out missing information
Building on someone else's comment
Helping the group summarize what has been said
Individuals who are able to defend their ideas objectively provide others with:
emotional information
personal opinions
logical evidence
unrelated statistics
All calls coming into a business should end as pleasantly as possible in order to:
provide callers with accurate information
leave a good last impression with callers
make the best use of an employee's time
help an employee get a good review
What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
formal
casual
routine
technical
When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?
She did not answer the caller with enough courtesy
She did not take written notes about the call
She forgot to listen attentively to the caller
She gave out a guest's room number
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
computer
verbal
technical
reading
Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
analyzer
collaborator
controller
strategic
When Steven asks questions in an open-minded way, he avoids:
attacking someone else's idea
stating his own opinion
suggesting a better way to do something
mentioning the truth
