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WorksheetsHPME-1 (PRELIM EXAM)
Total questions: 22
Worksheet time: 23mins
What are those that sells goods or services to guests, thereby generating revenue for the hotel (front office, food and beverage outlets, room service and retail stores)?
Front of the House
Back of the House
Revenue Centers
Support Centers
These do not generate direct revenue, but provide important backing for the hotel’s revenue centers (housekeeping, accounting, engineering and maintenance, and human resources division)
Frond of the House
Back of the House
Revenue Centers
Support Centers
Areas that involves guest and employee interaction (front office, restaurants, and lounges)
Front of the House
Back of the House
Revenue Centers
Support Centers
Areas where interaction between guests and employees is less common (housekeeping, engineering and maintenance, accounting, and human resources).
Front of the House
Back of the house
Revenue Centers
Support Centers
Considered as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and the one that the guest relies on throughout his or her stay for information and service.
Housekeeping Department
Food and Beverage Department
Front Office Department
Human Resource Department
The following are the Primary Hotel Divisions, EXCEPT;
Food and Beverage Divisions
Sales and Marketing Divisions
Accounting Divisions
Retail Outlets Divisions
What is the most visible department in a hotel?
Laundry Area
Guest Room
Front Office
Kitchen
The (a) is usually the focal point of activity for the front office and is prominently located in the hotel’s lobby.
The following are the functions of the Front Office Department, EXCEPT;
Sell guestrooms, register guests, and assign guestrooms.
Coordinate guest services
Provide information about the kitchen, the surrounding hotel, and any games of interest to guests.
Maintain accurate room status information
This is the largest department in terms of number of people employed.
Front Office Department
Food and Beverage Department
Housekeeping Department
Engineering Deparment
The following are the safe work practices for hazardous chemicals, EXCEPT;
Provide proper ventilation through open windows or mechanical air vent.
Use suitable personal protective equipment.
Allow unauthorized access to stored chemicals
Inspect chemical stores regularly to check for deterioration or leakages.
Chemical Group: Solvents
Relevant Department: (a)
Product/Fucntion: Dry Cleaning Agent, Stain Remover
Health Effects: Liver Damage, Dermatitis
Chemical Group: (a)
Relevant Department: Laundry, Stewarding, Housekeeping, Engineering
Product/Fucntion: Cleaning Agent, Rust Remover
Health Effects: Chemical Burns, Dermatitis
Chemical Group: Alkalis
Relevant Department: Laundry, Stewarding, Engineering, Housekeeping
Product/Fucntion: Detergents, Cleaning Agents
Health Effects: (a)
Chemical Group: Ammonia
Relevant Department: Laundry, Stewarding, Engineering, Housekeeping
Product/Fucntion: Cleaning Agent, Polish
Health Effects: (a)
The following are hotel fire regulations, EXCEPT;
Perform a Fire Risk Assessment
Uninstall Reliable Fire Detection and Alarm Systems
Train Your Staff and Inform Your Guests
Establish a Fire Evacuation Strategy
The following are the steps on how to perform the fire risk assessment, EXCEPT;
Identify the hazards
Take note of who and what is at risk
Determine key measures to apply
Record the employees
This is any highway, lane, ramp or other means of vehicular access to or egress from a building or structure
Fire Exit
Fire Route
Fire Map
Fire Evacuation
The alarm used in this kind of strategy can effectively alert every single room and floor, including the basement.
Simultaneous evacuation
Vertical or horizontal phased evacuation
Stay-in-Place
City Evacuation
It will address the need to evacuate people in areas at immediate risk before the others.
Simultaneous evacuation
Vertical or horizontal phased evacuation
Stay-in-Place
Building Evacuation
What is/are the importance of installing reliable fire detection and alarm systems? Do you think this can help to ensure the safety of the guest and staff?
If a hotel has a poor fire exit alarm systems, what would it be like to stay in that certain lodging accommodation? Do you think it will be safe if fire happens?
