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S2 Business Letters Assessment

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

What is WORD-PROCESSING software?

a)

Software that lets you prepare documents

b)

Software that lets you store and sort data

c)

Software that lets you prepare graphs and charts

d)

Software that helps you search for information online

2.

Which of these are examples of business documents?

a)

Letters, memos, reports

b)

Group chats, pictures, posters

c)

Graphs

3.

What is the correct greeting for Miss McKinney?

a)

Dear Ms McKinney

b)

Hey there Ms McKinney

c)

Dear miss

d)

hi Ms McK

4.

How would you close a letter that you started Dear Mr Parsons?

a)

Yours truly

b)

Yours faithfully

c)

Yours sincerely

d)

Love from

5.

What information should be included in the business letterhead?

a)

Company name, logo and address

b)

Pictures of the managers, typists initials

c)

Today's date

d)

The greeting

6.

Who in the organisation usually prepares business letters?

a)

The marketing manager

b)

The mailroom assistant

c)

The admin assistant

d)

The customers

7.

What does it mean to “proof read” a document?

a)

Press print and hope for the best

b)

Read it over and look for mistakes before printing

c)

Print the document to prove you wrote it

d)

Save the document securely

8.

How should today's date be written in a letter?

a)

27/9/23

b)

Tuesday 27th Sept

c)

27 September 2023

d)

27th/9/2023

9.

If you have addressed the letter Dear Sir/Madam, how will you close the letter?

a)

Yours sincerely

b)

Your faithfully

c)

Yours truly

d)

Yours respectfully

10.

What is NOT an advantage of using ICT to complete tasks?

a)

It is cheap

b)

Work can be edited and corrected easily

c)

Work can be saved and recalled

d)

Finished work is neat and can be formatted attractively

11.

How should the school's address be written?

a)

St Stephen's HS

Kilmacolm Road

PA14 6PP

b)

Port Glasgow Community Campus

Port Glasgow

Inverclyde

c)

School

Port Glasgow

Scotland

The World

d)

St Stephen's High School

Port Glasgow Community Campus

Kilmacolm Road

Port Glasgow

PA14 6PP

12.

In order to make a good impression, business letters should be

a)

Professional, well laid out and accurate

b)

Hilarious, attractive and well laid out

c)

As short as possible

d)

Informal

13.

Which layout should the admin assistant use when creating a letter?

a)

b)

c)

14.

If a business letter is sent to customers and it looks messy and contains mistakes, how will it affect the business?

a)

The customer will get a poor impression of the business and may not have confidence in them

b)

It doesn't really matter, they won't read it

c)

Customers will think it's funny and will come back to the business

d)

The business will not bother, they don't care about their reputation

15.

What kind of font should the admin assistant use for business letters?

a)

A clear and easy to read one like Calbri or Times New Roman

b)

A fun and funky one like Curlz or Broadway

c)

A classy and old fashioned one like Calligrapher or Old Century

d)

A casual and cheerful one like Comic Sans