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WorksheetsICT Quiz 9
Total questions: 10
Worksheet time: 8mins
It is a central point from which all customer interactions across various channels are managed.
Contact Center
Call Center
Telecommunication Company
Hosted Contact Center
These are installed and hosted on physical servers within a business's premises.
Cloud-based contact centers
Hosted contact centers
Hardware contact centers
Virtual contact centers
Entrepreneurs have confidence in one’s ability and own judgment. They exhibit self-confidence in order to cope with all the risks of operating their own business.
Self-confident
Hardworking
Discipline
Committed
An entrepreneur should be creative and innovative to stay in the business and in order to have an edge over the other competitors.
Ability to accept change
Creative
Committed
Hardworking
Entrepreneur enters into the world of business to generate profit or additional income.
Creative
Profit-Oriented
Committed
Discipline
are essential to every individual so he/she may be able to live with dignity and pride in the community of people.
(a)
is a managerial tool to assess the environment.
(a)
are desires, luxury and extravagance that signify wealth and an expensive way of living.
(a)
relate to the market, to the development of new technologies, and external factors such as government policies, climate, and trends.
(a)
relate to what the competition is doing as well as legal and other constraints.
(a)
