WorksheetsMVCRM module 3
Total questions: 8
Worksheet time: 5mins
Type of cases.
Sales and product related
Customer related accident
Customer related incident
Customer feedback
Type of Customer Related Incident.
Injury Claims
Injury sustained in store
Injury at home by product
All of above
When the case is saved, it will be in ________ stage?
Execution
Resolution
Identify
Sorting
There are 3 types of priority for each case:
Critical, Medium, Low
High, Normal, Low
Low, Moderate, High
What is the missing stage?
identify
Execution
Resolution
Awaiting for approval
Who can make an approval?
Co-Worker
Super User
TL
Manager
Can TL approve their own case?
Yes
No
Once a case has moved on to status Awaiting Approval there is no possibility to change or add information in the Case Details and Case Compensations.
To be able to make changes you have to _______ the case and return it to status Identify.
Cancel
Resolve
Recall
Close
