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WorksheetsEnglish for In-flight & Ground Service
Total questions: 20
Worksheet time: 7mins
To whom do we offer Extension seatbelt?
Overweighted passenger
Pregnant passenger
parent with baby
All of above
Which is not true about overwing exit?
Children are not allowed to sit at these seats.
Wheelchair passengers are not allowed to sit here.
The exit is always used at the gate.
All is correct.
What is not true about the oxygen?
There’re oxygen bottles for each and every passengers.
The oxygen bottles are green color.
Pre-flight checking is to look at the psi.
None is correct
When is the appropriate time to do the safety demonstration?
Before boarding
Before take off
After take off
All is correct
What qualities do you need to be a flight attendant?
Teamwork
Customer Orientation
Time Management
All of above
How to improve your personality?
Be a good listener
Negative attitude
No respect
None is correct
A passenger asked at the check-in counter; I ........ if I could have an exit seat, please?
am loading
was wondering
am enjoying
was leaving
At the check-in counter
A passenger: It’s my first time. I am feeling uneasy about it.
Check in agent: .................
I can’t help.
There’s nothing I can do
There’s nothing to worry.
All is correct
At the check in counter,
Check-in agent: ................?
Passenger: Yes, here it is
Could I see your passport, please?
May I go to the toilet, please?
Did you pack your bag by yourself?
All is correct
Which question is appropriate at the Customs?
Could you put your bag here, please?
What’s the purpose of your trip?
Are you resident in Thailand?
All of above
Why is Pre-flight briefing important?
Crew members to meet together.
Crew members to introduce to one another.
Crew members to work together.
All of above
Ladies and gentlemen, this is the final call for Mr. James. Please proceed to G12 immediately.
Where is this announcement?
Check-in counter
At the gate
In the plane
At the hotel
Which is true about boarding ?
Wheelchair passengers board the plane first.
Wheelchair passengers board the plane last.
Children are not allowed to board the plane.
none is correct
How do the flight attendants report pre-flight checks?
Postion, Name, Emergency equipment checked.
Name, Checked
Position, Name, Ready
Position, Done
When will the cabin crew know their work positions?
At the check-in counter
At the gate
Pre-flight Briefing
All is correct
Are you deadhead?
What does “deadhead”mean?
not feeling well
crew as passenger
going wrong way
leaving
Passenger: I think someone is sitting in my seat.
Flight attendant: Oh, let me check your ........
Pass
Passport
Boarding pass
Bag
Passenger: Is it possible for me to .........My wife is at the seat 11A and I would like to sit together.
trade
move
transfer
fly
Passenger: Could you help me put this bag in the ...... locker?
up
high
overhead
deadhead
“Ladies and gentlemen, the Captain has turned on the Fasten Seat Belt sign. please take your seat and fasten your seatbelt and make sure your seatback is in the upright position, we are about to ......”
board
take off
check-in
gate
