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WorksheetsThe Hunt Week Oct 13
Total questions: 15
Worksheet time: 8mins
We will NOT price match the Amazon prime deal (about 30% less on the original cost of the unit) but would give max of 15% if they would purchase from us.
True
False
This type of ticket should be forwarded to:
Voice Team
L2 Support
Ben Argenio
None of the Above
Referring to the image, if customer requests for a refund for their MA-40 Air Purifier, we:
process refund via Shopify
escalate to L2 for processing
process refund via Recurring Billing by Recharge App
None of the above
The Promo code for this Halloween is SPOOKY. Save $30 on all Air Purifiers.
True
False
ALL MSC customers need to be forwarded to
Gina
Jim Giardino
Louis Vietri
B2B
L2 forward Mailed Pre-Paid Mailing Label requests to:
Gina
Jose
Lou H.
Ben Argenio
If there's a duplicate thread for one customer and the same concern, choose one thread to continue but don't close the other until the issue has been resolved. just keep snoozing with An internal note: Duplicate thread. Active ticket: (Paste ticket link). Snoozing until issue is resolved.
If the ticket is new and there is still no reply from us, you can go ahead and close the ticket with the internal note:Duplicate ticket. Active ticket: (paste link)Gorgias will only send a survey once we've replied.
Choose which process this is:
FB/IG GORGIAS INTEGRATION DISCONNECTING
Handling for duplicate threads/tickets
Chat Handling
UPDATE on Snoozing Criteria
Email address is: ag7989@nyu.edu
Customer is tax-exempt.
True
False
Customer is subscribed to Filter Club and is tax exempt. Using Recharge app, where do we go to override tax exempt status?
Order #: 701-5246903-6441067
What is the issue of the customer?
Unit Won't turn on
Unit Creating Weird Noise
Unit Damaged Upon Receipt (Physical)
Did Not Receive Unit
Choose all that apply.
Customers can earn 25 points when:
When they create an account
Upload a photo with their next review
When they follow us on Instagram
For leaving a review
This ticket should be:
NRN then close the ticket
NRN then assign the ticket to Sponsorship.
NRN then assign the ticket to L2 Support.
Tagged as Spam
Registered units for sle8506@gmail.com are:
MA-25 and MA-40
MA-35 and MA-18
MA-18 and MA-50
MA-50 and MA-40
For this type of order, how do we process a refund?
Click on More Actions then click on Refund Recurring Order
Fulfill item first then process refund
Click on Refund then fulfill item
None of the above
We can offer the Create Your Own Bundle online in case we have a company or school order thousand of dollars worth of units, get free shipping and 15% off their order.
True
False
