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WorksheetsSEMI - Unit 1 &2: 1.09-1.10 & 2.01-2.02
Total questions: 15
Worksheet time: 8mins
What is often one of the first steps in processing an incoming telephone order?
Exploring pricing policy
Obtaining the name of a customer
Describing each item
Checking for availability
Which situation are businesses whose employees regularly make mistakes while taking telephone orders likely to experience?
Stops in services
Loss of customers
Increases in prices
Computerized system
When taking an incoming telephone order, which is an effective way to make sure the order is correct?
Read the order back to the custome
Place one’s initials on the order
Note the date and time of the order
Rewrite the order
When a customer places an order by telephone, it should include detailed information concerning the order. The salesperson should perform which action?
Refer the customer to the manager
Remember what the customer is saying
Write down the information
Tell the customer to order in person
What do some professional sports teams do to promote renewed interest in a team that is losing support from fans?
Redesign logos
Increase prices
Send newsletters
Change sponsors
What rule of thumb will help sports or event marketers develop a memorable logo?
It should be elaborate and flashy.
It should include clip art.
It should be clear and simple.
It should contain at least three colors.
Which is a characteristic of an effective logo for a sport or an event?
Remote
Timeless
Practical
Ambiguous
Which are the most important considerations when designing a logo for a basketball team?
Mascot and team size
Team name and team size
Team colors and team name
Location and mascot
An organization that embeds special watermarks into its ticket design is intending to accomplish which goal?
Boost fan attendance rates
Reduce the printing costs of tickets
Discourage counterfeiting of tickets
Decrease fan attendance rate
Why do event organizers develop production schedules?
To analyze safety and health considerations for the event
To organize rehearsals prior to the day of the event
To arrange for the media to broadcast the event
To outline all of the activities needed to prepare for the event
A basketball team wins a postseason playoff game and proceeds to play another team for the regional championship. In which type of tournament is the basketball team participating?
Tri-level
Multistage
Heat
Scramble
It is important to define the project precisely so one can accomplish which goal?
Spend less money
Create something tangible
Involve other people
Achieve objectives
Why is it important to think ahead about how one will monitor a project?
To make sure the quality of a project in not compromised
To pick the right helpers
To practice monitoring the project
To guarantee the availability of needed resources
What should a business anticipate when developing a project plan?
Research
Publicity
Change
Secrecy
Which is a true statement about project planning?
With a project plan, one can mentally walk through his or her project from start to finish.
One should avoid a custom-made project plan.
Through project planning, one can evaluate what he or she has accomplished.
One should minimize the involvement of others in the planning process.
