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Worksheetsmarketing chap1,2 and 3
Total questions: 83
Worksheet time: 1hrs 2mins
Which of the following is most essential to any definition of marketing?
Demand management
Production concept
Customer relationships
Making a sale
Making a profit
Which of the following is an example of a type of market offering?
Persons
Ideas
Information
Experiences
All of the above
________ refers to sellers being preoccupied with their own products and losing sight of underlying consumer needs.
Selling myopia
Marketing management
Value proposition
Marketing myopia
Product concept
Selecting which segments of a population of customers to serve is called ________.
market segmentation
positioning
customization
target marketing
value proposition
The set of marketing tools a firm uses to implement its marketing strategy is called the ________.
promotion mix
product mix
marketing mix
TQM
marketing effort
Which of the following marketing management orientations focuses primarily on improving efficiencies along the supply chain?
production concept
product concept
selling concept
marketing concept
societal-marketing concept
The three areas of consideration that should be balanced in the societal marketing concept are consumer wants, society's interests, and ________.
human welfare
want satisfaction
company profits
short-run wants
long-term needs
It is cheaper for a company to acquire new customers than to maintain relationships with current customer.
True
False
What goal of marketing that needs to study the market first before putting up a business in a particular area?
Promote value transaction with full regard to the society.
Capture customer value to create profits
Introduce and innovate product.
Understand the market and its consumers.
What is macro environment?
Forces that shape opportunities but also pose threats to the company.
The immediate small-scale environment of an organism or a part of an organism.
Cultural factors which every company shows to the world.
How are known the forces of macro environment?
DEPEST model
SWOT model
SARFA model
PESTEL model
Demographic force consist in...
Size, density, age, thoughts and gender.
Occupation, size, gender, density and age.
Age, occupation, year and density.
Density, age, size and population.
Factors that affect consumer purchasing power and spending patterns is known as...
Economic Force
Demographic Force
Ecologic Force
Technological Force
What is Socio-Cultural Force?
Is about the natural resources which needed and inputs by marketers.
Related to the people.
Factors that affect society's basic values, preferences and behavior.
Factors that not affect society's basic values, preferences and behavior.
What involves the Political Force?
Laws, government agencies and pressure groups.
Business, economy, political and population.
Laws, organizations and individuals in a society.
Government agencies, pressure groups and politics.
Factors that create new technologies and create new products and market opportunities:
Tecnological force
Demographic resources
Technological force
Economic force
Name the 6 forces of macro environment
Political, economic, sociocultural, technological and legal factors are all a part of an organisation's _______________ environment?
Macro
Micro
Internal
Ethical
All of the above
Which of the following is part of an organisation's marketing environment?
The organisation's micro-environment.
The organisation's macro-environment.
Any internal or external force that affects the organisation's ability to create, communicate, deliver and exchange offerings of value.
All of the options listed are part of an organisation's marketing environment.
Customers are a part of an organisation's _____________environment.
internal
micro
macro
customers are not part of the organisation's environment
internal and macro
The Australian Government regularly conducts a census, collecting information about everybody who is in Australia on a given date. Many of the questions asked in the census are demographic. Which of the following is not a demographic characteristic?
Age
Ethnicity
Gender
Marital status
All of the above are demographic characteristics.
5. 5. Cartwrights Law Firm spends time analysing the political, economic, sociocultural, technological, environmental and legal factors which are affecting their organisation. These factors form the _______________ environment?
macro
micro
internal
ethical
All of the above
Which of the following is not a part of an organisation's microenvironment?
Customers
Demographic
Competitors.
All of the options listed are a part of an organisation's macro environment.
Working for the Aldi supermarket chain, you are very aware of the activities of your company's competitors; Coles and Woolworths, and find that you frequently make changes to your business in response to actions they have taken. You also notice that they react when you make changes to your business offering. This competition is occurring within the:
internal environment.
external environment
the macro-environment.
micro-environment.
In an attempt to overcome legal regulations, an industry body may attempt to influence which aspect of its marketing environment?
political
socio-cultural
competitive
economic
Your company has decided to investigate its likelihood of success if it expands its operations from a national company to a multinational company. The key environmental factors that your company must consider when analysing this extended marketing environment include:
•Demographic
•Cultural
•Political
•Economic
•Technological
•Natural
•Business
•Cultural
•Political
•Competitive
•Natural
•Demographic
•Public
•Political
•Economic
•Technological
•Demographic
•Cultural
•Customers
•Economic
•Technological
•Suppliers
As part of your marketing degree you decide to investigate factors affecting people's attitudes, beliefs, behaviours, preferences, customs and lifestyles. These macro environmental forces which you investigate are collectively known as:
•Demographic
•Natural
Socio-Cultural
Political/Economic
Definition of marketing is the process by which companies create ______ for customers and build strong customer ________ in order to capture value from customer in return (Kotler, 2016).
needs, value
value, relationships
wants, needs
relationships, value
Satisfaction occurs when _______________.
the performance meet or exceed customer's expectation.
the performance was lower than customer's expectation.
Demands are human wants that are backed by buying power.
True
False
________________ is the set of all actual and potential buyers of products or services.
Segment
Need
Value
Market
The marketing manager of this company only focuses on the quantity of the product, product availability and low price to appeal itself to the customers. This company uses _________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company focuses on the quality and image of the product, and knows that customers will buy it because they recognize the product's worth. This company uses ________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company didn't focus on the the quality or price, but rather the techniques in selling their products. This company uses __________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company is very customer-oriented and focuses on selling the products or services that the customer wanted or needed. This company uses _______________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The manager of this company not only care about the customer, but also the environment and the societal well being. They produce good quality product and practice green marketing. This company uses ________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
MSM Gula Prai didn't believe in promoting their products on media, but believe that the customers will buy their products due to its low price and product availability. They are practicing _______________ concept.
production
product
sales
marketing
societal marketing
Volkswagen Groups own several luxurious automobile brands like Audi, Lamborghini and Bugatti which thrives on quality and excellence. Mainly, they practice _____________ concept.
production
product
sales
marketing
societal marketing
Avon Company practises multi-level marketing and train the 'Avon Lady' on the perfect personal selling skills and even organizes Avon Party to attract more customers. They are using _________ concept.
Production
Product
Sales
Marketing
Societal Marketing
AirAsia, a Malaysian-based airline company, really cares about their customers with their affordable ticket prices and it is showcased in their tagline, 'Now Everyone Can Fly. AirAsia is using _______________ concept.
production
product
sales
marketing
societal marketing
____________is the difference between the benefit a person gains from a product and the costs incurred in obtaining the product.
Quality
Satisfaction
Value
Want
Which of the following is NOT included in 5 Marketing Concepts?
Market
Customer needs, wants, & demands
Exchange
Customer Satisfaction
As per Dr. Piano, what is the equation for Customer Satisfaction?
CS=Performance>Expectation
CS=Performance<Expectation
CS=Benefits/Price
CS=Price/Benefits
Which of the following is NOT included in 4 P's of Marketing?
Promotion
Products
Place
Peace
_________ are the form human needs take as they are shaped by culture and individual personality.
Wants
Needs
Demands
Performance
_______ are human wants that are backed by buying power.
Needs
Wants
Demands
Market offerings
_________ are a combination of products, services, and experiences offered to a market to satisfy a need or want.
Market
Marketing offerings
Exchange
Value and Satisfaction
Which of the following is ONE of the 5 alternative concepts that companies use to carry out their marketing strategy?
Societal Marketing Concept
Placement Concept
Marketing Strategy
Customer Satisfaction
Which of the following is ONE of the 5 alternative concepts that companies use to carry out their marketing strategy?
Societal Marketing Concept
Placement Concept
Marketing Strategy
Customer Satisfaction
TRUE OR FALSE
PARTNER RELATIONSHIP MANAGEMENT means working closely with partners in other company departments and outside the company to jointly bring greater value to customers.
True
False
Products has 2 under category which is Tangible and ___________
Intangible
Promotion
Place
Price
The idea that consumers will not buy enough of the firm's product, unless it undertakes a large-scale selling and promotion effort.
Production Concept
Product Concept
Selling Concept
Marketing Concept
The idea that achieving organizational goals depends on knowing the needs, and wants of target market and delivering the desired satisfactions better than competitors do.
Production Concept
Product Concept
Societal Marketing Concept
Marketing Concept
Dan has been directed to study the forces close to a company that affect its ability to serve its customers, such as the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. In this instance, Dan has been directed to study the ________ of the company.
macroenvironment
microenvironment
technological environment
political environment
Which of the following terms is used to describe the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers?
marketing environment
marketing orientation
strategic planning
target markets
The interrelated departments within a company that influence marketing decisions form the ________ environment.
cultural
economic
company
political
________ include banks, credit companies, insurance companies, and other businesses that help insure against the risks associated with the buying and selling of goods.
Financial intermediaries
Physical distribution firms
Resellers
Wholeselers
Companies can succeed against their competitors by all of the following except ________.
providing greater customer value and satisfaction
better meeting the needs of target customers
positioning their offerings strongly against competitors' offerings in the minds of consumers
providing the same product as the competition
Maria works for Sigma Inc., a firm that helps companies target and promote their products to the right markets. Sigma is most likely a ________.
financial intermediary
physical distribution firm
marketing services agency
reseller
The economic environment consists of economic factors that affect ________.
cultural patterns of communities
entrepreneurial orientation of a population
the quality of technological innovation
consumer purchasing power
Which of the following demographic trends is the most likely cause for a rapid increase in telecommuting?
the migration toward micropolitan and suburban areas
the migration from rural to metropolitan areas
the increasing number of traditional households
the growing percentage of married couples who do not have children
A consumer organization in Ohio has challenged the marketing decision of a local firm alleging it to be against the larger social interest. In this instance, the firm is challenged by a(n) ________ public.
internal
general
government
citizen-action
________ help companies stock and move goods from their points of origin to their destinations.
retailers
physical distribution firm
marketing service agency
resellers
Choose the concept to the following definition:
It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.
Microenvironment
Macroenvironment
Marketing Environment
Which of the following is a force that does NOT affect the Microenvironment?
The company
The Suppliers and Intermediaries
Customers
The economic environment
The actors close to the company that affect its ability to serve the customers are part of
the Microenvironment
the Macroenvironment
Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of
the Microenvironment
the Macroenvironment
Choose the concept for the following definition:
The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.
The Company
The Suppliers
The Customers
The Competitors
Firms that provide the resources needed by the company to produce goods or offer services are
the company
the suppliers
the competitors
Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.
the competitors
the Intermediaries
the publics
Firms that share similar or the same activity as our main activity in the company are
the intermediaries
the suppliers
the competitors
Individuals and households who buy goods or services for personal consumption are
the customers
the suppliers
the intermediaries
Media publics do NOT include:
radio and television
newspapers and magazines
social media
government
The SWOT Analysis
A. is used to devise the marketing plan,
B. includes Strengths and Weaknesses in an Internal analysis
C. includes Opportunities and Threats in an external analysis
All of the above
What is A?
What is B
What is C?
What is D?
External analysis sheds light on which
parts of SWOT?
Opportunities and Strengths
Strengths and weaknesses
Weaknesses and Threats
Opportunities and Threats
Internal analysis sheds light on which
parts of SWOT?
Weaknesses and Opportunities
Strengths and Opportunities
Strengths and Weaknesses
Opportunities and Threats
What are possible strategies for question mark?
Quick decision is needed if sales do not improve; revised design, re-launch or withdrawal from the market
Investment is needed to cope with expanding sales in a fast growing market
The cash from this product can be used to milk and inject into some of other products in the portfolio
Maintain the cash cow for as long as possible
As the product has a strong presence in the market, businesses can even charge slightly higher prices to increase their profit margin
Replace shortly
Withdraw from the market altogether
Re-positioning
Maintain the market position
So the business needs to invest in the product to cope with a growing market and growing sales – therefore promotion costs will be high to differentiate (through branding) the product and reinforce its brand image
Cash flow may be nearly zero because although profits will be high, bringing money in, spending will also be high leading to outflows
What are possible strategies for cash cows?
Replace shortly
Withdraw from the market altogether
Re-positioning
Maintain the market position
So the business needs to invest in the product to cope with a growing market and growing sales – therefore promotion costs will be high to differentiate (through branding) the product and reinforce its brand image
Cash flow may be nearly zero because although profits will be high, bringing money in, spending will also be high leading to outflows
Quick decision is needed if sales do not improve; revised design, re-launch or withdrawal from the market
Investment is needed to cope with expanding sales in a fast growing market
The cash from this product can be used to milk and inject into some of other products in the portfolio
Maintain the cash cow for as long as possible
As the product has a strong presence in the market, businesses can even charge slightly higher prices to increase their profit margin
An effective marketing strategy
identifies target mix and sets marketing mix
should be focused on key points of difference
offers a competitive advantage that makes companies successful
All of the above
