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marketing chap1,2 and 3

Total questions: 83

Worksheet time: 1hrs 2mins

Name
Class
Date
1.

Which of the following is most essential to any definition of marketing?

a)

Demand management

b)

Production concept

c)

Customer relationships

d)

Making a sale

e)

Making a profit

2.

Which of the following is an example of a type of market offering?

a)

Persons

b)

Ideas

c)

Information

d)

Experiences

e)

All of the above

3.

________ refers to sellers being preoccupied with their own products and losing sight of underlying consumer needs.

a)

Selling myopia

b)

Marketing management

c)

Value proposition

d)

Marketing myopia

e)

Product concept

4.

Selecting which segments of a population of customers to serve is called ________.

a)

market segmentation

b)

positioning

c)

customization

d)

target marketing

e)

value proposition

5.

The set of marketing tools a firm uses to implement its marketing strategy is called the ________.

a)

promotion mix

b)

product mix

c)

marketing mix

d)

TQM

e)

marketing effort

6.

Which of the following marketing management orientations focuses primarily on improving efficiencies along the supply chain?

a)

production concept

b)

product concept

c)

selling concept

d)

marketing concept

e)

societal-marketing concept

7.

The three areas of consideration that should be balanced in the societal marketing concept are consumer wants, society's interests, and ________.

a)

human welfare

b)

want satisfaction

c)

company profits

d)

short-run wants

e)

long-term needs

8.

It is cheaper for a company to acquire new customers than to maintain relationships with current customer.

a)

True

b)

False

9.

What goal of marketing that needs to study the market first before putting up a business in a particular area?

a)

Promote value transaction with full regard to the society.

b)

Capture customer value to create profits

c)

Introduce and innovate product.

d)

Understand the market and its consumers.

10.

What is macro environment?

a)

Forces that shape opportunities but also pose threats to the company.

b)

The immediate small-scale environment of an organism or a part of an organism.

c)

Cultural factors which every company shows to the world.

11.

How are known the forces of macro environment?

a)

DEPEST model

b)

SWOT model

c)

SARFA model

d)

PESTEL model

12.

Demographic force consist in...

a)

Size, density, age, thoughts and gender.

b)

Occupation, size, gender, density and age.

c)

Age, occupation, year and density.

d)

Density, age, size and population.

13.

Factors that affect consumer purchasing power and spending patterns is known as...

a)

Economic Force

b)

Demographic Force

c)

Ecologic Force

d)

Technological Force

14.

What is Socio-Cultural Force?

a)

Is about the natural resources which needed and inputs by marketers.

b)

Related to the people.

c)

Factors that affect society's basic values, preferences and behavior.

d)

Factors that not affect society's basic values, preferences and behavior.

15.

What involves the Political Force?

a)

Laws, government agencies and pressure groups.

b)

Business, economy, political and population.

c)

Laws, organizations and individuals in a society.

d)

Government agencies, pressure groups and politics.

16.

Factors that create new technologies and create new products and market opportunities:

a)

Tecnological force

b)

Demographic resources

c)

Technological force

d)

Economic force

17.

Name the 6 forces of macro environment

a)
b)
c)
18.

Political, economic, sociocultural, technological and legal factors are all a part of an organisation's _______________ environment?

a)

Macro

b)

Micro

c)

Internal

d)

Ethical

e)

All of the above

19.

Which of the following is part of an organisation's marketing environment?

a)

The organisation's micro-environment.

b)

The organisation's macro-environment.

c)

Any internal or external force that affects the organisation's ability to create, communicate, deliver and exchange offerings of value.

d)

All of the options listed are part of an organisation's marketing environment.

20.

Customers are a part of an organisation's _____________environment.

a)

internal

b)

micro

c)

macro

d)

customers are not part of the organisation's environment

e)

internal and macro

21.

The Australian Government regularly conducts a census, collecting information about everybody who is in Australia on a given date. Many of the questions asked in the census are demographic. Which of the following is not a demographic characteristic?

a)

Age

b)

Ethnicity

c)

Gender

d)

Marital status

e)

All of the above are demographic characteristics.

22.

5. 5. Cartwrights Law Firm spends time analysing the political, economic, sociocultural, technological, environmental and legal factors which are affecting their organisation. These factors form the _______________ environment?

a)

macro

b)

micro

c)

internal

d)

ethical

e)

All of the above

23.

Which of the following is not a part of an organisation's microenvironment?

a)

Customers

b)

Demographic

c)

Competitors.

d)

All of the options listed are a part of an organisation's macro environment.

24.

Working for the Aldi supermarket chain, you are very aware of the activities of your company's competitors; Coles and Woolworths, and find that you frequently make changes to your business in response to actions they have taken. You also notice that they react when you make changes to your business offering. This competition is occurring within the:

a)

internal environment.

b)

external environment

c)

the macro-environment.

d)

micro-environment.

25.

In an attempt to overcome legal regulations, an industry body may attempt to influence which aspect of its marketing environment?

a)

political

b)

socio-cultural

c)

competitive

d)

economic

26.

Your company has decided to investigate its likelihood of success if it expands its operations from a national company to a multinational company. The key environmental factors that your company must consider when analysing this extended marketing environment include:

a)

•Demographic

•Cultural

•Political

•Economic

•Technological

•Natural

b)

•Business

•Cultural

•Political

•Competitive

•Natural

c)

•Demographic

•Public

•Political

•Economic

•Technological

d)

•Demographic

•Cultural

•Customers

•Economic

•Technological

•Suppliers

27.

As part of your marketing degree you decide to investigate factors affecting people's attitudes, beliefs, behaviours, preferences, customs and lifestyles. These macro environmental forces which you investigate are collectively known as:

a)

•Demographic

b)

•Natural

c)

Socio-Cultural

d)

Political/Economic

28.

Definition of marketing is the process by which companies create ______ for customers and build strong customer ________ in order to capture value from customer in return (Kotler, 2016).

a)

needs, value

b)

value, relationships

c)

wants, needs

d)

relationships, value

29.

Satisfaction occurs when _______________.

a)

the performance meet or exceed customer's expectation.

b)

the performance was lower than customer's expectation.

30.

Demands are human wants that are backed by buying power.

a)

True

b)

False

31.

________________ is the set of all actual and potential buyers of products or services.

a)

Segment

b)

Need

c)

Value

d)

Market

32.

The marketing manager of this company only focuses on the quantity of the product, product availability and low price to appeal itself to the customers. This company uses _________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

33.

The marketing manager of this company focuses on the quality and image of the product, and knows that customers will buy it because they recognize the product's worth. This company uses ________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

34.

The marketing manager of this company didn't focus on the the quality or price, but rather the techniques in selling their products. This company uses __________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

35.

The marketing manager of this company is very customer-oriented and focuses on selling the products or services that the customer wanted or needed. This company uses _______________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

36.

The manager of this company not only care about the customer, but also the environment and the societal well being. They produce good quality product and practice green marketing. This company uses ________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

37.

MSM Gula Prai didn't believe in promoting their products on media, but believe that the customers will buy their products due to its low price and product availability. They are practicing _______________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

38.

Volkswagen Groups own several luxurious automobile brands like Audi, Lamborghini and Bugatti which thrives on quality and excellence. Mainly, they practice _____________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

39.

Avon Company practises multi-level marketing and train the 'Avon Lady' on the perfect personal selling skills and even organizes Avon Party to attract more customers. They are using _________ concept.

a)

Production

b)

Product

c)

Sales

d)

Marketing

e)

Societal Marketing

40.

AirAsia, a Malaysian-based airline company, really cares about their customers with their affordable ticket prices and it is showcased in their tagline, 'Now Everyone Can Fly. AirAsia is using _______________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

41.

____________is the difference between the benefit a person gains from a product and the costs incurred in obtaining the product.

a)

Quality

b)

Satisfaction

c)

Value

d)

Want

42.

Which of the following is NOT included in 5 Marketing Concepts?

a)

Market

b)

Customer needs, wants, & demands

c)

Exchange

d)

Customer Satisfaction

43.

As per Dr. Piano, what is the equation for Customer Satisfaction?

a)

CS=Performance>Expectation

b)

CS=Performance<Expectation

c)

CS=Benefits/Price

d)

CS=Price/Benefits

44.

Which of the following is NOT included in 4 P's of Marketing?

a)

Promotion

b)

Products

c)

Place

d)

Peace

45.

_________ are the form human needs take as they are shaped by culture and individual personality.

a)

Wants

b)

Needs

c)

Demands

d)

Performance

46.

_______ are human wants that are backed by buying power.

a)

Needs

b)

Wants

c)

Demands

d)

Market offerings

47.

_________ are a combination of products, services, and experiences offered to a market to satisfy a need or want.

a)

Market

b)

Marketing offerings

c)

Exchange

d)

Value and Satisfaction

48.

Which of the following is ONE of the 5 alternative concepts that companies use to carry out their marketing strategy?

a)

Societal Marketing Concept

b)

Placement Concept

c)

Marketing Strategy

d)

Customer Satisfaction

49.

Which of the following is ONE of the 5 alternative concepts that companies use to carry out their marketing strategy?

a)

Societal Marketing Concept

b)

Placement Concept

c)

Marketing Strategy

d)

Customer Satisfaction

50.

TRUE OR FALSE

PARTNER RELATIONSHIP MANAGEMENT means working closely with partners in other company departments and outside the company to jointly bring greater value to customers.

a)

True

b)

False

51.

Products has 2 under category which is Tangible and ___________

a)

Intangible

b)

Promotion

c)

Place

d)

Price

52.

The idea that consumers will not buy enough of the firm's product, unless it undertakes a large-scale selling and promotion effort.

a)

Production Concept

b)

Product Concept

c)

Selling Concept

d)

Marketing Concept

53.

The idea that achieving organizational goals depends on knowing the needs, and wants of target market and delivering the desired satisfactions better than competitors do.

a)

Production Concept

b)

Product Concept

c)

Societal Marketing Concept

d)

Marketing Concept

54.

Dan has been directed to study the forces close to a company that affect its ability to serve its customers, such as the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. In this instance, Dan has been directed to study the ________ of the company.

a)

macroenvironment

b)

microenvironment

c)

technological environment

d)

political environment

55.

Which of the following terms is used to describe the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers?

a)

marketing environment

b)

marketing orientation

c)

strategic planning

d)

target markets

56.

The interrelated departments within a company that influence marketing decisions form the ________ environment.

a)

cultural

b)

economic

c)

company

d)

political

57.

________ include banks, credit companies, insurance companies, and other businesses that help insure against the risks associated with the buying and selling of goods.

a)

Financial intermediaries

b)

Physical distribution firms

c)

Resellers

d)

Wholeselers

58.

Companies can succeed against their competitors by all of the following except ________.

a)

providing greater customer value and satisfaction

b)

better meeting the needs of target customers

c)

positioning their offerings strongly against competitors' offerings in the minds of consumers

d)

providing the same product as the competition

59.

Maria works for Sigma Inc., a firm that helps companies target and promote their products to the right markets. Sigma is most likely a ________.

a)

financial intermediary

b)

physical distribution firm

c)

marketing services agency

d)

reseller

60.

The economic environment consists of economic factors that affect ________.

a)

cultural patterns of communities

b)

entrepreneurial orientation of a population

c)

the quality of technological innovation

d)

consumer purchasing power

61.

Which of the following demographic trends is the most likely cause for a rapid increase in telecommuting?

a)

the migration toward micropolitan and suburban areas

b)

the migration from rural to metropolitan areas

c)

the increasing number of traditional households

d)

the growing percentage of married couples who do not have children

62.

A consumer organization in Ohio has challenged the marketing decision of a local firm alleging it to be against the larger social interest. In this instance, the firm is challenged by a(n) ________ public.

a)

internal

b)

general

c)

government

d)

citizen-action

63.

________ help companies stock and move goods from their points of origin to their destinations.

a)

retailers

b)

physical distribution firm

c)

marketing service agency

d)

resellers

64.

Choose the concept to the following definition:

It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.

a)

Microenvironment

b)

Macroenvironment

c)

Marketing Environment

65.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The company

b)

The Suppliers and Intermediaries

c)

Customers

d)

The economic environment

66.

The actors close to the company that affect its ability to serve the customers are part of

a)

the Microenvironment

b)

the Macroenvironment

67.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

68.

Choose the concept for the following definition:

The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.

a)

The Company

b)

The Suppliers

c)

The Customers

d)

The Competitors

69.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

the company

b)

the suppliers

c)

the competitors

70.

Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.

a)

the competitors

b)

the Intermediaries

c)

the publics

71.

Firms that share similar or the same activity as our main activity in the company are

a)

the intermediaries

b)

the suppliers

c)

the competitors

72.

Individuals and households who buy goods or services for personal consumption are

a)

the customers

b)

the suppliers

c)

the intermediaries

73.

Media publics do NOT include:

a)

radio and television

b)

newspapers and magazines

c)

social media

d)

government

74.

The SWOT Analysis

a)

A. is used to devise the marketing plan,

b)

B. includes Strengths and Weaknesses in an Internal analysis

c)

C. includes Opportunities and Threats in an external analysis

d)

All of the above

75.

What is A?

a)
b)
c)
d)
76.

What is B

a)
b)
c)
d)
77.

What is C?

a)
b)
c)
d)
78.

What is D?

a)
b)
c)
d)
79.

External analysis sheds light on which

parts of SWOT?

a)

Opportunities and Strengths

b)

Strengths and weaknesses

c)

Weaknesses and Threats

d)

Opportunities and Threats

80.

Internal analysis sheds light on which

parts of SWOT?

a)

Weaknesses and Opportunities

b)

Strengths and Opportunities

c)

Strengths and Weaknesses

d)

Opportunities and Threats

81.

What are possible strategies for question mark?

a)

Quick decision is needed if sales do not improve; revised design, re-launch or withdrawal from the market

Investment is needed to cope with expanding sales in a fast growing market

b)

The cash from this product can be used to milk and inject into some of other products in the portfolio

Maintain the cash cow for as long as possible

As the product has a strong presence in the market, businesses can even charge slightly higher prices to increase their profit margin

c)

Replace shortly

Withdraw from the market altogether

Re-positioning

d)

Maintain the market position

So the business needs to invest in the product to cope with a growing market and growing sales – therefore promotion costs will be high to differentiate (through branding) the product and reinforce its brand image

Cash flow may be nearly zero because although profits will be high, bringing money in, spending will also be high leading to outflows

82.

What are possible strategies for cash cows?

a)

Replace shortly

Withdraw from the market altogether

Re-positioning

b)

Maintain the market position

So the business needs to invest in the product to cope with a growing market and growing sales – therefore promotion costs will be high to differentiate (through branding) the product and reinforce its brand image

Cash flow may be nearly zero because although profits will be high, bringing money in, spending will also be high leading to outflows

c)

Quick decision is needed if sales do not improve; revised design, re-launch or withdrawal from the market

Investment is needed to cope with expanding sales in a fast growing market

d)

The cash from this product can be used to milk and inject into some of other products in the portfolio

Maintain the cash cow for as long as possible

As the product has a strong presence in the market, businesses can even charge slightly higher prices to increase their profit margin

83.

An effective marketing strategy

a)

identifies target mix and sets marketing mix

b)

should be focused on key points of difference

c)

offers a competitive advantage that makes companies successful

d)

All of the above