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ADX 211 Random

Total questions: 65

Worksheet time: 2hrs 10mins

Name
Class
Date
1.

Universal containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.

How should this be achieved?

a)

Make both picklist fields required at the field level

b)

Create a validation rule using ISBLANK()

c)

Set default values for both picklist fields

d)

Make the zone field required on the page layout

2.

Universal containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy, Account and Opportunity objects are set to private

Which three permissions should be granted to territory managers?

a)

View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts

b)

Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities

c)

Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities

d)

Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities

e)

View All opportunities associated with accounts in the territory, regardless of who owns the opportunities

3.
Universal containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users. How should this access be granted?
a)
Delegated administration access to the three profiles
b)
The manage users permission to the profile
c)
The administrator profile
d)
A permission set with the manage users permission
4.

A custom object was created at Universal containers to store information employees will need for their annual reviews. Only the employee should be able to access their records. The administrator has set organization-Wide Defaults to private for the object. These records are accessible by the employee's manager. What additional step should be taken to remove the manager's access to these records?

a)

Uncheck the manual sharing for the custom object on each profile

b)

Uncheck grant access using hierarchies in sharing settings

c)

Remove access to the custom object on the manager's profile

d)

Recalculate the sharing rules in sharing settings

5.
Universal containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
a)
Master-detail
b)
Hierarchical
c)
Lookup
d)
Junction
6.

Recruiters at Universal containers want to associate positions with their related job applications using two custom objects; Position and Job Application. A Job Application must always have a related Position. If a Position is deleted, the corresponding Job Applications are deleted.

Which type of object relationship will meet this requirement?

a)

Hierarchical

b)

Junction

c)

Master-detail

d)

Lookup

7.

Universal Containers wants to allow community visitors to submit support cases without logging into the community, Which two features are required to implement this request?

Choose 2 answers

a)

Case assignment rules

b)

Case feed actions

c)

Web-to-Case

d)

New case quick action

8.

Universal containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.

How should an administrator automate this process?

a)

Enable Case Feed and add a Contracts custom publisher to the Case Feed layout

b)

Configure a workflow rule that sends an email alert of old cases to the support manager

c)

Enable entitlements and add the tabs for entitlements and service contracts

d)

Create a private Chatter group for customers with high-priority service level agreements

9.

What are two capabilities of Territory Management?

Choose 2 answers

a)

The ability to use opportunity criteria to expand a private sharing model

b)

Support for complex and frequently changed sales organization structures

c)

Territory hierarchy replaces the role hierarchy for sharing

d)

The ability to use account criteria to expand a private sharing model

10.

Universal containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.

How should an administrator configure this requirement?

a)

Create an independent milestone

b)

Configure an escalation rule

c)

Build a sequential milestone

d)

Enable milestone tracker

11.

Which two deployment tools should be used to delete metadata from an organization?

Choose 2 answers

a)

ANT Migration Tool

b)

Unmanaged packages

c)

Developer Console

d)

Change sets

12.

Which two types of data should a sales representative access from the Forecasts tab when using Collaborative Forecasts?

Choose 2 answers

a)

Opportunities that make up each forecast amount

b)

Forecast amount for each opportunity stage

c)

Forecast amount for each forecast category

d)

Forecast amount for other representatives on their team

13.
Users report that the Industry picklist field is no longer visible on account records. Which tool should an administrator use to troubleshoot this issue?1
a)
System Audit Trail
b)
Setup audit trail
c)
Field audit history
d)
Debug log
14.

Users have been given Read/write access to product support cases through criteria-based sharing rules. A user’s profile only has the Read permission for cases.

What is true about the user's ability to edit product support cases?

a)

The user will be able to edit product support cases

b)

The user will only be able to edit cases manually shared with them.

c)

The user will NOT be able to edit product support cases

d)

The user will only be able to edit the cases that they created

15.

Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.

What type of relationship can be used to accomplish this?

a)

Hierarchical

b)

Lookup

c)

Junction

d)

Master-detail

16.
What type of data can be migrated between environments using change sets? Choose 2 answers
a)
Custom fields
b)
Field type changes
c)
Account team roles
d)
Email templates
17.

A sales manager wants to edit the opportunities owned by the sales team. The manager does not have Edit access to the Opportunity object.

What is a recommended solution?

a)

Change the opportunity's organization-wide default setting to Public Read/Write

b)

Redefine the role hierarchy by enabling "grant access using hierarchies

c)

Create permission set and associate Edit opportunity to the user record

d)

Enable team selling on the Opportunity object to Grant Read/Write access

18.

Which two values rolls up the hierarchy to the manager for and Collaborative Forecasts?

Choose 2 answers

a)

Expected revenue

b)

Product quantity

c)

Quota amount

d)

Opportunity amount

19.

The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.

What could be the cause of this? choose 2 answers

a)

The Deliverability Access Level setting is incorrect

b)

HTML templates are not available in sandboxes

c)

The email addresses for the users are incorrect

d)

Workflow emails only work in Full sandboxes

20.

The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a billing State/Province based upon the Billing Postal Code for that account. Which two solutions can meet this requirement?

Choose 2 answers.

a)

Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces

b)

Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces

c)

Use a workflow rule that populates Billing State/Province based on a custom object that maps postal codes to states/provinces

d)

Use a validation rule to do a HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces

21.
The VP of marketing is launching campaigns in each region to target accounts that do not have open opportunities. What reporting Solution can an administrator set up to assist with this?
a)
Standard Filter
b)
Cross Filter
c)
Reporting snapshot
d)
Joined Report
22.

Sales Management wants to enforce a process in which the name of an account is always included in the name of an opportunity.

How can automation be used to help meet this requirement?

a)

Use an approval process that routes newly created opportunities to management for data quality review.

b)

Write a validation rule that updates the opportunity name with the account name using a cross-object formula

c)

Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name

d)

Use an Apex trigger on the Account object that adds the account name to the opportunity name

23.
Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?
a)
Set the organization-wide default for price book to Use
b)
Clone all custom price books from the standard price book
c)
Manually share each price book to the sales users' roles
d)
Create a sharing rule to share all price books to sales users
24.
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? Choose 2 answers.
a)
Data Loader
b)
Ant Migration Tool
c)
Salesforce Extensions for Visual Studio Code
d)
Change sets
25.

After delegated administration is granted for a custom object, what action can the delegated administrator complete?

Choose 2 answers

a)

Create a custom tab for the object

b)

Add a custom picklist field to the object

c)

Change organization-wide sharing rules for the object

d)

Change the relationship with another object

26.
What is a capability of Territory management? Choose 2 answers
a)
The ability to use account criteria to expand a private sharing model
b)
Territory hierarchy replaces the role hierarchy for sharing
c)
Support for complex and frequently changed sales organization structures
d)
The ability to use opportunity criteria to expand a private sharing model
27.

In a two-step approval process where the first step is a hiring manager and second is the appropriate director.

Which of the following relationship types would a system administrator use to establish a relationship between the two approvers?

a)

Master detail relationship

b)

Look up relationship

c)

Hierarchical relationship

d)

Sibling relationship

28.
What tool would you use to automate a process so a parent case is closed, the child case automatically closes?
a)
Workflow rule field update
b)
Auto response rule
c)
Apex trigger
d)
Validation rule field update
29.

What can a Sales Representative see once he clicks on the Forecast (Collaborative) tab?

Select all that apply. Choose 4 answers

a)

Forecast Categories

b)

Opportunity list column

c)

Data Source

d)

Forecast Range

e)

Quotas

30.

If a system administrator has unchecked the "Enable Content Pack Creation" setting, what can users do with content packs?

a)

Users can modify existing content packs

b)

Users can only edit description and title of existing content packs

c)

Users cannot do anything to existing content packs

d)

Users can create content packs

31.

A manager wants a report that shows the following:

1. All Accounts with Opportunities having a Closed-Won status.

2. All Accounts having Closed Cases status.

What can you do as a system administrator to meet this requirement?

a)

Create a joined report

b)

Create a custom report type

c)

Create a Standard report type with crossfilter

d)

Analytic Snapshots

32.

What can a system administrator do to simplify searching in Knowledge for users?

Choose three answers.

a)

Create synonyms

b)

Create Knowledge Categories

c)

Enter predefined search input (autocomplete)

d)

Filter by Language

33.

Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts.

What can you use in order to troubleshoot the issue? Choose 2 answers.

a)

Email log

b)

The Setup Audit Trail

c)

Debug Log

d)

A Time-Based Workflow

34.

Which Visual Workflows element would you add to a flow to create a new opportunity record?

a)

Record Update

b)

Record Lookup

c)

Record Delete

d)

Record Create

35.

Which forecasting schedule type would you use if you wanted a benchmark of how much should be sold within a certain time frame?

a)

Quota

b)

Pipeline

c)

Forecast

d)

Category

36.

In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book?

a)

Enter a Product Code.

b)

Enter a Product Description.

c)

Check the Active checkbox.

d)

Select a Product Family.

37.
When using Customizable Forecasts, which forecast category is not included in the forecast?
a)
Closed
b)
Omitted
c)
Pipeline
d)
Best Case
38.

How many versions of any given flow, created with Visual Workflow, can be active at one time?

a)

1

b)

2

c)

3

d)

4

39.

Which Visual Workflows element would you use to prompt a phone rep to wrap up a cross-selling function and end the call with a customer?

a)

Step

b)

Screen

c)

Decision

d)

Assignment

40.

The VP of Sales at Universal Containers has reported that users are changing the stage of opportunity records that they do not own. The VP wants the owner of an opportunity to be able to change the stage of an opportunity. Organization-Wide Defaults are set to public read/write. How should the admin meet this requirement?

a)

AND (ISCHANGED ( StageName ), OwnerID = $User.ID )

b)

AND (ISCHANGED ( StageName ), OwnerID <> $User.ID )

c)

AND (PRIORVAL( StageName ), OwnerID = $User.ID )

d)

AND (PRIORVAL ( StageName ), OwnerID <> $User.ID )

41.

Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact. How should an administrator create these licenses in the sandbox?

a)

Merge Production and the sandbox using a template

b)

Use the Match Production Licenses tool

c)

Refresh the sandbox from production

d)

Submit a Salesforce support case

42.
Sales Leaders at Ursa Major solar wants to calculate forecasts based on megawatts. How should an admin meet this requirement?
a)
Formula Field
b)
Custom Field
c)
Field Update
d)
Number Field
43.

When a sales rep at Northern Trail Outfitters tries to submit a discount request on an opportunity, they receive an error. Which two considerations would cause this error?

Choose 2 answers

a)

The approver assigned in the process is inactive

b)

A validation rule prevents the field update

c)

The approval process is assigned to a queue

d)

The field updated is on a cross-object

44.
What should an administrator consider when setting up salesforce entitlements? Choose 2 answers
a)
The service level agreements related list on a case gives support agents access to contract details
b)
Salesforce entitlements require service cloud user feature licensing
c)
Salesforce entitlements require an entitlement process with milestones and milestone actions
d)
The entitlement model dictates the level of detail for the entitlement process
45.
Customers fill out a form on your website and submit it. The forms turn into cases and need to be assigned to user based on availability. What should admin implement to meet these requirements? Choose 2 answers
a)
Contact Form
b)
Web Form
c)
Submit/Send Support Cases
d)
Omni Channel
46.

Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represents people that have applied to the Position. The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications.

Which solution would meet the requirements?

a)

Use the standard Position report type with a cross filter

b)

Use the standard Position without Job Applications report type

c)

Use the standard Job Applications with Position report type

d)

Use a custom report type that only displays Job Applications without Positions

47.

Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.

What could be the cause of this issue?

a)

Email deliverability CANNOT be changed in a sandbox

b)

The email addresses for the users in the sandbox are invalid.

c)

The email relay is disabled in the sandbox.

d)

Approvals can only be tested in a full or partial data sandbox.

48.

A user is trying to access content in a library but is receiving an insufficient privileges message.

How should the administrator troubleshoot this issue? Choose 2 answers

a)

Determine if the user's profile has the salesforce CRM content user permission enabled

b)

Determine if the user has been granted "Viewer" permission to the library of interest

c)

Determine if the user's record has the salesforce CRM content user permission enabled

d)

Determine if the user has been granted viewer permission to the content

49.
What is required for a user to VIEW knowledge articles within a salesforce organization?
a)
The user must be assigned a salesforce knowledge license
b)
The user must have access to the articles tab
c)
The user must have the manage articles permission on the profile
d)
The user's profile must have the read permission for at least one article type
50.
What is allowed with Territory management and the Territory Hierarchy but NOT with the standard Role Hierarchy? Choose 2 answers
a)
Grant access to records regardless of ownership
b)
Allow multiple forecasts for each user
c)
Allow visibility into direct reports records for management
d)
Grant access to related records based on account sharing
51.
A sales rep at AW Computing needs to give read/write access to an account and related records to a teammate while the sales rep is on vacation.
a)
Sharing Rule Owner based
b)
Manual Sharing
c)
Account Team member
d)
Sharing Rule Criteria based
52.

The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.

What should the administrator verify to ensure that the conversion is successful?

a)

No roll-up summaries exist on the lookup object

b)

The lookup field in all records contains a value

c)

The lookup field is required on the child object

d)

The owner is the same for all related records

53.

Cloud Kicks has an app that should only be used in the VIP showroom.

Which feature should an administrator use to permit access to the app?

a)

Delegated administration

b)

Single sign on

c)

Session based permission set

d)

Permission set group

54.
Multiple developers work in the AW Computing developer sandbox for testing and merging code. A developer is reporting that one of the Lightning Web Components is no longer visible in the user interface. What can the administrator use to troubleshoot?
a)
Apex jobs page
b)
Setup Audit Trail
c)
Salesforce CLI
d)
Flex queue
55.
Ursa Major is using Experience Cloud for its customer community and wants to implement chatbots on its site that answer basic questions and also transfer customer to the right agents by topic and availability when more help is needed. Which two features should the administrator configure to meet this request? Choose 2 answers.
a)
Omni channel
b)
Web to case form
c)
Skill based Routing
d)
Contact request flow
56.

Sales reps at Cloud Kicks have noticed there are similar account record found on Account list views in Salesforce however, the Potential Duplicates component on the Lightning account record page displays no potential duplicates.

What should the administrator customize to improve the output of the Potential Duplicates components

a)

Duplicate Reports

b)

Duplicate Jobs

c)

Duplicate Rules

d)

Duplicate Record Sets

57.

The VP of finance noticed incomplete information on the record that indicates if the borrower was approved or offered an alternate product. This information is collected midway through the sales cycle in a picklist.

How should the administrator ensure this field is completed prior to doing the opportunity?

a)

Create a validation rule.

b)

Make the field required in field level security.

c)

Make the field required on the page layout.

d)

Make the field required on the page layout.

58.
When an administrator enables a customizable prebuilt entitlement, which three options are automatically created. Choose 3
a)
One Warning Action
b)
Three field updates
c)
One SLA process
d)
One escalation rule
e)
Three milestone types
59.

When converting a lead to an existing account the user is getting an error of insufficient privileges

Which two options could be preventing tile user from converting tile lead to the existing account? 2 answers

a)

Organization-wide sharing is set to Private for Account and Contact.

b)

Organization -wide sharing is set to Controlled by Parent for Account and Contact.

c)

Account is owned by someone above them in the role hierarchy

d)

Account is owned by someone in the same role.

60.

An administrator has been asked to set up two custom objects named issues and tickets. Multiple tickets can be associated with each issue, and each issue maybe associated with multiple tickets.

How should the administrator set up the relationship between issues and tickets?

a)

Create a junction object with both tickets and issues as master objects

b)

Create a lookup relationship with tickets as the master object

c)

Create a master detail relationship with issues as the master object

d)

Create a lookup relationship on both the tickets and issues object

61.

Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request, but it could not be submitted.

How should the administrator troubleshoot this?

a)

Ensure the user record has an assigned active manager

b)

Ensure the approval step has an associated action

c)

Review the system log to determine the root cause

d)

Use workflow to email the administrator if the process fails

62.

When a sales rep at Northern Trail Outfitters tries to submit a discount request on an opportunity, they receive an error.

Which two considerations would cause this error? Choose 2 answers

a)

The approver assigned in the process is inactive

b)

A validation rule prevents the field update

c)

The approval process is assigned to a queue

d)

The field updated is on a cross-object

63.

Support agents at Cloud Kicks associate Cases and Bugs so that they can report on how many Cases are related to a Bug. A Bug is required to have a Case in order to be created.

Which type of object relationship will meet this requirement?

a)

Master-Detail

b)

Junction

c)

Hierarchical

d)

Lookup

64.
A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval. the manager is unable to edit the record. What could prevent the record from being editable by the manager?
a)
Record Editability Properties
b)
Initial Submission Settings
c)
Final Rejection Action
d)
Final Approval Action
65.
Cloud Kicks has recently decided to use Collaborative Forecasting to optimize the accuracy and efficiency of its sales cycle. The CK sales ops manager wants to enable supervisors and their subordinates to make changes to any forecast amounts that inaccurately reflect their current pipeline. Which two settings should be enables to meet this requirement? Any 2
a)
Manager adjustments
b)
Revenue adjustments
c)
Payout adjustments
d)
Owner adjustments

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