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WorksheetsAuto Upkeep Ch 4
Total questions: 15
Worksheet time: 3hrs 30mins
ASE technicians are certified by __________.
OSHA (Occupational Safety and Health Administration)
Insurance Institute for Highway Safety
National Institute for Automotive Service Excellence
NEA (National Education Association)
This type of repair facility is commonly started by a technician that wants to run his or her
own business.
independent repair facility
dealership repair facility
Better Business Bureau approved facility
chain service center
AAA Approved Auto Repair facilities provide additional warranties to repairs. How long
does the warranty last on the repair?
10 years/100,000 miles
7 years/70,000 miles
3 years/36,000 miles
1 year/12,000 miles
It is critical to find a service facility that is honest and reliable. This is referred to as
______________.
business ethics
business support
business profits
business relationships
Technicians that become certified in several areas can become a/an ___________ Technician.
Apprentice
Certified
Highly Qualified
Master
What summarizes the work that was completed on a vehicle?
estimate
repair order
Visa receipt
towing receipt
What would be a reasonable cost for a serpentine belt and replacement (parts and labor)?
$7.50
$75.00
$750.00
$7500.00
This type of repair facility can sometimes save you money due to the volume of business that
they complete in one specific area.
independent repair facility
AAA approved auto repair facility
Better Business Bureau approved facility
specialized repair facility
New car warranties are handled through _________________.
independent repair facilities
dealerships
Better Business Bureau approved facilities
specialized repair facilities
When first writing up a repair order, the service writer should clearly write down your
____________.
concerns
cause
correction
repairs
What is something that is NOT commonly found on a repair order?
labor rate
tools used
VIN
odometer reading
Which of the following is NOT commonly considered a customer right on a repair order?
Do you want your parts returned?
If the job exceeds the estimate by 10% or more, do you authorize us in proceeding?
If additional repairs are found necessary, do you authorize us in proceeding?
What is the part number of the replacement part?
What is the benefit of a chain warranty?
. It is guaranteed by any repair facility within the chain.
It is backed by the dealership.
It is always less expensive than an independent repair facility.
It is guaranteed for the life of the vehicle.
What are you required to do to have a tire warranty honored?
Prove that you didn’t go in the ditch.
Wash the tires once a month to keep them clean from road debris
Kick the tires once a week to make sure the sidewalls are firm.
Maintain proper tire pressure and perform rotations as recommended.
You can search for safety recalls at the _____________________ website.
Environmental Protection Agency’s
National Highway Traffic Safety Administration’s
Occupational Safety and Health Administration’s
Better Business Bureau’s
