WorksheetsCustomer Relation Skills
Total questions: 15
Worksheet time: 8mins
The ways in which your company communicates and deals with existing customers
customer relations
employee skills
resume building
professional meetings
The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech which is an important business communication skill.
effective listening
eye contact
empathy
business attire
being, relating to, or involving relations between persons
interpersonal
employee
relatives
corporation
Clear Communication Skills include which of the following?
Speaking
Listening
Writing
All of the above
Which is NOT an example of using Positive Language?
Welcome in, how can I help you?
You got to wait
Thank you
Please return the item
_______ the ability to understand and share the feelings of another
Caring
Patience
Self-Control
Empathy
Persuasive Speaking Skills are skills used to influence the public ideas and opinions.
True
False
Which is an example of using Self-Control in the work place?
Rodney call his mother on his lunch break
Rodney yells in response to the customer yelling at him.
Rodney does not yell back at the irate customer who has been yelling at him.
Rodney gives his boss a nice card
The skills needed to keep a job for a length of time is known as _____
Job monitoring
Job control
Job safety
Job retention
The ability to be able to adjust to new conditions in the work place is known as _____
Adaptability
Persuasive Speaking Skills
Patience
Self-Control
Having the Ability to Admit You Don’t Have the Answer is NOT a needed customer relations skills
True
False
Rodney: Ma'am let me find someone who can locate that item for you
Which skill did Rodney indirectly use with the customer?
Empathy
Ability to Admit You Don’t Have the Answer
Self-Control
Persuasive Speaking Skills
Rodney: Ma'am let me find someone who can locate that item for you
Which skill did Rodney indirectly use with the customer?
Empathy
Ability to Admit You Don’t Have the Answer
Self-Control
Persuasive Speaking Skills
The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset is known as ______
Empathy
Patience
Adaptability
Self-Control
capable of being employed
employability
resume
trustworthy
career
