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WorksheetsRandomizer 3000
Total questions: 10
Worksheet time: 8mins
Which of the following is considered PII when tied to a specific user:
Purchase, invoice and sales history
Cancelled orders
None of the above
Etsy Gift Cards purchased in GBP, AUD, and EUR expire in:
18 Months
12 Weeks
01 Year
48 Months
None of the above
If the order is lost in transit what are the steps that you need to follow?
Check tracking status
Check messages
Check that there is no tracking info
Check if tracking shows no movement
All of the above
Which would be considered PII data that would need to be removed from a support interaction
Taxpayer Number
A member's email address
The payment method of an order
A member's financial institution
GST stands for:
General Services Tax
Goods Stand alone Tax
Goods and Services Tax
Gains and Services Tax
None of the above
The augmented reality feature on Etsy's app is available for:
All items
Vintage and classic items
Paintings, Photography and Prints
Only Paintings and Prints
None of the above
What can we do if the member request a refund for a digital purchase?
Process the refund
Tell the buyer to contact the seller
Is Klarna available on Pattern?
True
False
What should be the first step when you are going to reply to a non-English email?
Go to the guru card "Language: Non-English Emails and Translated Openers" and use the correct opener.
Translate the email
We only have to respond in English
Which of the following scenarios require strong verification?
General questions and order information.
Close an Etsy Account and email change
All of the above
Shipping Details
