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OBM345_1.0

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

Administration refers to a group of persons who execute these duties, such as the governing board of your school or the top-level executives of a corporation.

a)

True

b)

False

2.

Office is a term used by many to refer to the place where information is processed, such as a credit office, a lawyer's office or an office in the home others may use the word office referring to the people working in that location

a)

True

b)

False

3.

Management is the art of skills used by those who blend together the 6 M's in order to set and achieve the goals of organization.

a)

True

b)

False

4.

All below are 6 M's blend together in Management EXCEPT

a)

Money

b)

Method

c)

Materials

d)

Manly

5.

Management functions definition are broad tasks performed by managers including planning, organizing, staffing, directing and controlling

a)

True

b)

False

6.

What skills of Administrative Office Manager?

a)

Conceptual skills

b)

Human skills

c)

Technical skills

d)

People skills

7.

What skills of Administrative Office Manager?

a)

Conceptual skills

b)

Human skills

c)

Technical skills

d)

People skills

8.

Challenges of Administrative Office Manager

a)

Change Agent

b)

Technology

c)

Productivity

d)

Globalization

9.

Total Quality Management (TQM) is the systematic and continuous improvement of the quality of products, services and life using all available human and capital resources

a)

True

b)

False

10.

Choose the Strategies of TQM

a)

Continuous Improvement

b)

Downsizing

c)

Benchmarking

d)

Reengineering

11.

Centralization is type of structure that places related activities under the authority of one person

a)

True

b)

False

12.

Decentralization is type of structure in which several individuals located throughout the organization have control or authority over related activities.

a)

True

b)

False

13.

CHOOSE Factors that determine the feasibility of centralization

a)

Attitude of personnel

b)

Size of organization

c)

Quality of personnel

d)

Nature of organization

14.

FOUR (4) basic management functions are below EXCEPT

a)

Planning

b)

Organizing

c)

Leading

d)

Coordinating