Font size
WorksheetsHealthcare Communication
Total questions: 25
Worksheet time: 22mins
Effective communication requires
approval skills
protocol skills
observation skills
all of the above
Which of the following are nonverbal forms of communication?
Facial expression
Posture
Tone of voice
Touch
What is an example of a cultural barrier?
Loud music plays as nurse talks to patient
A pharmacy is not wheelchair accessible
Deaf child struggles to form sentences
Women doesn't make eye contact due to religion
Through ____, the sender learns that the receiver has understood the message as it was intended.
observation
listening
feedback
communication
Mrs. Lyon is 90 years old. She is a very active woman who likes to cook, read, play cards and take short walks with her walker. The long term care facility that would be best suited to meet her needs is a/an:
nursing home
skilled nursing facility
assisted living center
Alzheimer's unit
The doctor tells the patient that his diagnosis is rhinorrhea caused by rhinitis. The communication barrier in this scenario that may inhibit the patient from effectively receiving the message from the doctor is. ___.
the message is not clear.
the sender did not deliver the message in a concise manner.
the receiver could not hear and receive the message.
the message was interrupted.
Write the following in 24-hour time. Use NUMBERS ONLY in your answer.
12:00 PM
(a)
LONG TERM GOALS would go under what category?
S
O
A
P
VITAL SIGNS would go under what category?
S
O
A
P
Ultra
Across
Excessive
Against
Around
”a” mean?
Double
Both
Two
Without
itis
Excision
Condition
Abnormal reduction
Inflammation
Melan/o
Death
Disease
Black
Dissolution
tumor
-ology
-oma
-ostomy
-scopy
Discharge summary report
report that nurse writes to talk about the patient's vital signs, treatment, reactions to treatments, etc.
Provides supportive care to terminally ill patients and families
A brief summary of the significant events of a pt's hospitalization; for when patient is discharged from hospital
Diagnostic Report
services that do not require the patient to stay overnight in the hospital
Results of all diagnostic tests performed on the patient, from lab to medical imaging
Documentation given by the Physician regarding the patient's condition, results of the physician's examination, summary of test results, plan of treatment, and updating of data as appropriate
Acute Care
Provides services for a short period of time
Provides services for a chronic disease for a long period of time
Provide assistance and care to the elderly
If you don't understand what was said, how do you respond?
I don't understand.
Can you say it one more time more slowly?
Would you please repeat that?
All of the above
If you are eating lunch when you answer the telephone:
chew quietly while you talk to the caller
stop eating and drinking while on the telephone.
chew normally, but don’t slurp any liquids.
A good telephone voice...
...is soft and relaxing.
...is the same as your normal speaking voice.
...is confident and clear.
...has no emotion.
Randy: Good moorning. Laluna Hotel, ....?
Tracy: Can I speak to Mr. Nielson, Please?
Randy: Yes. Wait a moment.
May I help you
Help me please
Can you help me
Can I take a message
