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WorksheetsSUE20021-Topic 1
Total questions: 10
Worksheet time: 5mins
Request is an act of asking something politely
and formally. Why do we need to use modal verb when we are requesting for assistance?
To make a complete sentence
To ensure people would help us
To be polite and non demanding
_______________ is an act of proposing, suggesting or giving help or assistance.
Offering assistance
Requesting assistance
Which one of these sentences is for 'Requesting assistance'?
Shall we write this down?
Can I open this box for you?
Could you open this box for me?
We will give this response when we couldn't assist someone. What does this response called?
Positive Response
Negative Response
Invitation can be spoken and/or written. What are the three crucial information in extending invitation?
Theme, Time, Transportation
Date, Location, Time
Date, Day, Time
Nowadays, there are many social media platform that we can use as a medium to extend invitation. Which one of these would you prefer to use?
Direct Messaging Instagram
Facebook Messaging
Tiktok Video
There are 3 ways to show appreciation or express thanks to someone in workplace, which one of these is not suitable to practice in workplace?
Give positive feedback
Recognize their hard work
Communicate directly with them
Provide an exclusive reward for their hardwork
Why do we need to apologies?
To mend things
To avoid troubles
To show off our leadership skills
To recognize your role and take responsibility
When we apologies, we must include our excuses and reasons for our mistake.
True
False
As someone who works under the customer service's department, whenever a customer complains about a product we must immediately provide a reward or voucher to compensate them
Yes! immediately! We cannot afford to lose a customer
NO! we cannot lose a customer but still we need time to investigate
