TRUE OR FALSE:  Order Taker/ Cashier wearing gloves, following cashiering procedures  on not to hold money directly in your hands.

Before proceeding to your station, you must:

Assemble orders within ___ seconds.

Place items neatly in the right-size bag. Check holding time and quality. Verify order accuracy. Keep the bag open so the order can be double-checked.

The ______ is responsible for ensuring that the correct drinks are served with the correct order to the correct customer in a fast and friendly manner.

TRUE OR FALSE: Present to the customer bag with the arches facing toward the customer.

PRESENT TIME: ____ Seconds

Smile and greet the guest immediately, in 10 seconds or less. Use a pleasant tone of voice. Establish eye contact. Be friendly and enthusiastic.

"Good morning Mam/ Sir. Would you like to try our new product? "

"Is that a Medium Fries and drink?"

Receiving Payment takes: ___ seconds or less.

Ask the customer to place their payment on the _______ located in front of the POS. Do not get the payment directly from the customer’s hands.

TRUE OR FALSE:

"Sanitize and Disinfect Bump bars, POS, POS screens printers, and cashless terminals every 30 minutes."

Having ______, they more likely 9x to recommend the company, 8x more likely to trust them, 7x more likely to forgive them and 7x more likely to buy again.

ALL ARE TIPS to Customer Service Skills, Enhance Customer Experience and Increase Satisfaction, EXCEPT ONE IN THE BATCH.

Our Guest expects _____, accurate and _______ service when they visit our restaurant.