WorksheetsCOMMUNICATION
Total questions: 14
Worksheet time: 5mins
You must (a) clearly your point when communicating with clients.
True or False: Communication is more than just talking face to face?
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
Three Styles of Communication
Aggressive, Active Listening, communication
Passive, “I” Messages, Assertive
Aggressive, passive, and assertive
None of the above
When a person states his/her position in a firm but positive manner is
Aggressive
Assertive
Passive
None of the above
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
A situation in which your words say one thing but your body language says another is
An “I” Message
A mixed message
Body Language
Active listening
A person who has a tendency to give up, or give in without standing up for their rights and needs
Aggressive
Assertive
Communication
Passive
A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as
Asserive
Active listener
Aggressive
Passive
Which communication style is the most effective?
Aggressive
Passive
Assertive
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
