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WorksheetsInterpersonal Communication
Total questions: 12
Worksheet time: 6mins
Which of the following is not a goal of communication?
Enhanced professionalism
Less personal stress
More complaints
Increased officer safety
What accounts for 80-90% of all police complaints?
Delivery
Pitch
Nonverbal
Tone
Transferring information into a form in which it can be communicated is....?
Decoding
Frame of Reference
Encoding
Code
Which is not one of the three types of code used?
Symbols
Verbal
ParaVerbal
Nonverbal
Facial expressions, eye contact, and gestures fall under which of the three types of code?
ParaVerbal
Nonverbal
Verbal
Symbols
What part of the body has the most profound impact on communication?
Ears
Hands
Eyes
Mouth
Which is the third in the five stages of listening?
Sense
Interpret
Evaluate
Remember
A description of a person in an officers field notebook should include which of the following?
CYMBALS
Serial numbers
Date and Time
Head-to-toe description
Which of the following should not be included in an officer's notebook?
Date/time of offense
Names of persons involved
Personal phone numbers
Case number/type of incident
When addressing "what", you should include which of the following?
Date
Time
Offense committed
Persons's involved
Which is not an advantage of field note-taking?
dependent on memory
No preparation for court
Enables officer to separate details
Provides review when preparing for court
Which is not a characteristic of a good report?
Illegible
Clear
Concise
Grammatically correct
