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WorksheetsITS 101 10-14 Review
Total questions: 45
Worksheet time: 45mins
What are two default account types provided by Windows 10? (Choose two.)
Fues
Users
Adminstrator
Standard User
Default Account
Which term best describes the process of breaking a program into smaller parts that can be loaded as needed by the operating system?
multithreading
multiprocessing
multiuser
multitasking
What is the default file system used during a fresh installation of Windows 7/8/10?
NTFS
HPFS
FAT16
FAT32
A user installs a new sound card driver in a computer that is working properly. After the installation of the drivers for the new sound card, the computer fails to boot. Which quick fix can the user implement to return to the previous working state?
Boot to Emergency Recovery State.
Boot to Last Known Good Configuration.
Boot to Recovery Console.
Boot to Start Windows Normally.
What is a possible situation when it might be necessary to boot Windows 7 from a USB device, a CD, or a DVD?
to partition the hard drive
to disable background services
to delete registry keys
to repair the system
What feature of an operating system allows it to support two or more CPUs?
multiprocessing
multitasking
multiuser support
multithreading
What term is used to describe a logical drive that can be formatted to store data?
volume
track
sector
cluster
partition
Which file system is used to access files over a network?
NFS
NTFS
FAT
CDFS
(Chapter 11)
Which three levels of RAID are supported by Windows 10 Pro? (Choose three.)
0
1
3
4
5
A technician is troubleshooting a PC. The display shows an “Invalid Boot Disk” error after the POST. What is a probable cause?
The MBR is corrupted.
A process is using most of the CPU resources.
The date and time have been changed in the BIOS and do not reflect the correct time and date.
The PC does not have a floppy drive or the floppy drive is broken.
The PC has a BIOS password.
A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
Run fdisk /mbr from the command prompt.
Reinstall the application. Then, run the uninstall program.
Restore the boot.ini file from the installation media.
Restore the ntdetect.com file from the installation media.
Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?
Can you boot the operating system?
Have you changed your password recently?
Do you get a login prompt when the computer boots?
What programs have you installed recently?
A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?
Change the boot sequence in the BIOS.
Change the BIOS password.
Flash the BIOS for a firmware upgrade.
Change clock speeds in the BIOS.
A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?
Run the format command, then replace the hard drive.
Run chkdsk, then run format.
Back up all important files, then replace the hard drive.
Back up all important files, then run chkdsk.
Run chkdsk, then back up all important files.
A technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?
System Restore
System Image Recovery
Reset
Startup Repair
A technician wishes to create a dynamic volume on a Windows 10 PC that has two physical hard drives. The technician wants to achieve maximum write performance with data fault tolerance. What type of dynamic volume should be created to achieve this?
RAID 5 volume
RAID 1 volume
RAID 2 volume
RAID 6 volume
Which feature is included with both macOS and Apple iOS to establish a Wi-Fi direct connection between devices to simplify file transfer?
Nearby sharing
Workgroup
Homegroup
AirDrop
(Chapter 12)
Which two location data sources can locator apps use to determine the position of a mobile device? (Choose two.)
cellular towers
WiFi hotspots
the sandbox
remote lock
an app source
What are two ways that iOS differs from Android? (Choose two.)
iOS uses an All Apps button whereas Android uses a Home button.
iOS has a physical Home button, but Android uses navigation icons.
In iOS, the icon for an app represents the app itself. Deleting the icon in iOS deletes the app. In Android, the icon on the Home screen is a shortcut to the app.
In iOS, apps can only appear on screens, whereas in Android, apps can appear on screens and in folders.
In iOS, folders are created by dragging one app on top of another app, but in Android folders must be created from the home screen menu.
What are two purposes of the passcode lock feature on mobile devices? (Choose two.)
to help prevent theft of private information
to prevent unauthorized use of the device
to erase all personal data from the device
to return the device to the default factory state
to restore and re-synchronize the device
Which two methods are commonly used to remove the default restrictions and protections added to mobile operating systems? (Choose two.)
rooting
jailbreaking
rootkit execution
device update
system backup
A Linux administrator wants to backup current files in a data directory and store them in a new directory on another disk. Which two commands would be needed? (Choose two.)
cd
cp
rm
mv
mkdir
What is a good source for safely downloading Android apps?
iTunes
Google Play
freeware sites
the Apple App Store
What represents apps in the Windows Phone interface?
tiles
icons
buttons
widgets
What is the result of doing a factory reset on a mobile device?
The operating system will be updated with the most recent updates and patches.
All user data and settings will be deleted.
The operating system will be deleted and all user data is transferred to the Cloud.
A complete backup of the device is done and all viruses and malware are removed.
What is Wi-Fi calling?
a way to make mobile phone calls over a wireless data network
a method for sharing data between two mobile devices
a government emergency alert service for smartphones
a method used to push apps to smartphones
a convenient way to securely and digitally make payments with mobile devices
(Chapter 13)
Which two items are used in asymmetric encryption? (Choose two.)
a token
a DES key
a private key
a public key
a TPM
Which two algorithms are used for hash encoding to guarantee the integrity of data? (Choose two.)
MD5
chap checksum
SHA
VPN
SSL
A high technology company has an issue with unauthorized people gaining access into the company by following an authorized employee through the secure entrance. Which two measures could help with this security breach? (Choose two.)
biometrics
employee smart ID
mantrap
multifactor authentication
security guard that checks IDs
A user receives a phone call from a person who claims to represent IT services and then asks that user for confirmation of username and password for auditing purposes. Which security threat does this phone call represent?
DDoS
spam
social engineering
anonymous keylogging
The IT department is reporting that a company web server is receiving an abnormally high number of web page requests from different locations simultaneously. Which type of security attack is occurring?
adware
DDoS
phishing
social engineering
After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?
Check for the latest OS patches and updates.
Document the problem and the procedures performed to solve it.
Talk with the user to determine the cause of the problem.
Gather information from a number of sources to clearly identify the problem.
When would a PC repair person want to deploy the idle timeout feature?
when users are inserting media and running applications not sanctioned by the company
when users are leaving their desk but remaining logged on
when users are playing music CDs and leaving them playing even after the users have left for the day
when users are surfing the Internet and not doing their job
What would cause a Microsoft Windows update to fail?
The wired or wireless NIC was disabled.
The computer has a virus.
The computer has had its security breached.
A required prior update was not installed.
How can users working on a shared computer keep their personal browsing history hidden from other workers that may use this computer?
Reboot the computer after closing the web browser.
Operate the web browser in private browser mode.
Use only an encrypted connection to access websites.
Move any downloaded files to the recycle bin.
(Chapter 14)
What is a common responsibility of a level one call center technician?
entering a concise description of a customer problem into a ticketing system
remotely connecting to customer devices and implementing driver and software updates
calling back customers and asking additional questions to solve the problem
receiving escalated work orders from a lower level technician
Which two programming languages require the program to be converted into executable code using a compiler? (Choose two.)
PowerShell
VBScript
Python
C#
Java
A programmer used an operator to compare values within a program and the resulting logical data type was “false”. Which test condition would have provided the result of “false”?
8 != 8
4 >= 1
6<=6
3 == 3
What is the definition of a script file?
A simple file with a single statement that loops repeatedly.
A file that is compiled and translated into machine language before executing.
A simple text file used to automate processes and tasks.
A file that is the output of a conditional statement.
A system administrator needs to perform manual updates on a remote Linux workstation using a Windows 10 PC. Which remote access tool should the administrator use to securely access and configure the Linux device across the network?
Telnet client
Windows Remote Desktop client
Windows Remote Assistance client
SSH client
What are two examples of personally identifiable information (PII)? (Choose two.)
credit card number
first name
street address
language preference
IP address
What is a characteristic of the open source license of an application software?
It requires registration instead of purchasing.
It cannot be used for campus-wide deployment.
It allows users to modify and share the source code.
It requires acknowledged completion of a professional training course prior to use.
What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)
spending time explaining what caused the problem
putting the customer on hold or transferring the call
apologizing for any inconvenience caused to the customer
sympathizing with the customer
letting the customer explain the problem without interruption
What does a technician need in order to make changes to software installed on the computer of a customer?
the authorization of a more senior technician
customer authorization
verification that the software is legal
two witnesses
(Chapter 10)
What are two types of computer user interface? (Choose two.)
CLI
PnP
GUI
OpenGL
API
