WorksheetsENG_225_BusinessMessages
Total questions: 12
Worksheet time: 6mins
What is the three-step writing process to create more effective messages in any medium?
Analyze - Plan - Complete
Plan - Write - Complete
Discover - Apply - Plan
Plan - Analyze - Complete
Which of the following is not asked when defining your purpose for a business message?
Will anything change as a result of your message?
Is your purpose realistic?
Is the time right?
Is your purpose acceptable to your organization?
Is the purpose funny to grab the attention of the audience?
Developing an audience profile is important to be interested in what you’re saying and effectively communicate with them
True
False
Fellow workers and customers will not have information you need, or will not have good insights into the needs of your target audience
True
False
What set of questions does the journalistic approach ask?
who, what, when, where, why, and how
yes, no, maybe
rhetorical questions
Select all the media and channels that apply [There can be more than 1 option]
Oral Medium, in-Person channel
Ooral Medium, Digital channel
Written Medium, Print channel
Visual Medium, Print channel
Using the "you" attitude, how can you rephrase this sentence:
Tuesday is the only day that we can promise quick response to purchase order requests; we are swamped the rest of the week.
If you need a quick response, please submit your purchase order requests on Tuesday
We are really busy, please expect a reply only on Tuesday
I am unable to provice the order any day before Tuesday
How can you rephrase this sentence to maintain a standard of etiquette:
Once again, you’ve managed to bring down the entire website through your incompetent programming
You need to fix this now!
Let’s review the last website update to explore ways to improve the process
Thank you, but we do not want you anymore due to your incompetency
Bias-free language avoids words and phrases that unfairly and even unethically categorize or stigmatize people.
True
False
Which of the following does not establish your credibility?
Honesty
Awareness of audience needs
Performance
Lying
Most business messages aim for a conversational style that is warm but businesslike.
True
False
What is not a stronger alternative for the word: Increase (as a verb)
Accelerate
multiply
escalate
do well
