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WorksheetsTourism In Class Quiz Standards
Total questions: 27
Worksheet time: 27mins
Which of the following is NOT a characteristic of a tourist?
Travels for a voluntary or involuntary reason
Earns an income in the place visited
Spends overnight in the place of destination
Stay does not exceed a year in the place of destination
The tourism product is BEST regarded as the
range of organised activities which have developed to satisfy the needs of the tourist.
distinct part of a country’s economy which is directly or indirectly affected by tourism.
facilities and amenities made available to the tourist.
movement of individuals.
Which standard requires a structured Environmental Management system?
ISO 34000
ISO 14001
ISO 9000
ISO 15000
Which standard would ensure that Food in a restaurant is stored in the proper manner?
CCP system
HTTP Protocol
HACCP System
Environment management System
Which standard ensure products consistently meet customer requirements?
ISO 2000
ISO 14001
ISO 9000
ISO 34000
Hospitality Assured is a service standard created in which country?
France
UK
USA
Barbados
Which of the following is a benefit of the ISO 14001 standard
It reduces variability in service
Reduced cases of food poisoning
Increased market share
It attracts eco-tourists
Select ALL the benefits of satisfying the customer
Empathy
Repeat visits
Increased revenue
Referrals
Select ALL the characteristics of a tourism service
Variable
Perishable
Intangible
Separable
Select the three push factors of tourism
Incentive to travel
Increased disposable income
Attractive destination
Need to relax
Which of the following is NOT a role of the Government in Tourism?
Provide community integration
Create policies to ensure tourism growth
Build and maintain roads to destination
Facilitate training for workers in tourism
Select the TWO pull factors of tourism
Disposable income
Relaxation
Safe destination
Affordable Accommodation
Which of the following is NOT a goal of tourism planning
Diversify tourism products
Improve economy
Increase visitor satisfaction
Integrate the community
The facility's ability to perform services accurately and on time the first time describes which service quality?
Empathy
Reliability
Responsiveness
Assurance
The quality of a tourism product is affected by:
i. the level of security
ii. the state of the infrastructure
iii. the quality of the natural environment
iv. the type of climate
i, ii
ii, iii, iv
All of the above
None of the above
All of the following describe the importance of standards to Tourism and Product Development EXCEPT
To develop customers’ confidence in the quality of the product
To assist in greater population distribution
To promote competitiveness within the industry
To reduce episodes of legal liability for companies
Which of the following standards identifies, monitors and controls the dangers of food contamination.
ISO 9000
ISO 14001
HANCR
HAACP
The flow of food refers to the movement of food through a food service operation from receiving through stages of storage , p………. And service until it gets to the final consumer.
(a)
Which of the following standards set out the criteria for an environmental management system and certified organizations that meet the criteria?
ISO 15001
ISO 13002
ISO 14002
ISO 14001
The standards that provide tools and guidance for companies to ensure that their products and services meet customers’ needs are called:
ISO 9000
ISO 14002
ISO 1500
ISO 9020
Most countries have the following standards as a minimum HEALTH requirement for operation
(a)
This certification provides for sustainable management and operations of hotels and conference centers.
Blue flag Certification
Blue Globe Certification
Green Globe Certification
Green flag Certification
The beach which has Blue Flag Certification in Trinidad is L.. C…..
(a)
The Government of Timbala is seeking to embark on an eco certification programme across the nation’s beaches. Which of the following programmes is MOST appropriate for this venture?
HAACP
Blue Flag
Green Globe
Hospitality Assured
Measuring an organisation’s internal processes or best practices against similar organisations or industry standards is called
Licensing
Certifying
Standardizing
Benchmarking
Legal permission to do a specific activity for which a fee may be charged, and which allows the authority to monitor and set conditions and limitations is called.
License
Standards
Certificate
Benchmark
A document established by a consensus of subject matter experts and approved by a recognized body that provides guidance on the design, use or performance of products , processes and systems is called a
Permit
License
Standard
Benchmark
