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WorksheetsFBS - 1st Quarterly Assessment - Module 1
Total questions: 10
Worksheet time: 3mins
How many rings should you answer the telephone?
2-3 rings
3-4 rings
4-5 rings
5-6 rings
It is used by the restaurant as link in the outside world.
radio
television
telephone
reservation form
If you put a person on hold, how many seconds before checking back with them? It is about ______ .
45 seconds
50 seconds
55 seconds
60 seconds
It is an arrangement made in advance to secure table available at the restaurant.
Accommodation
Table Reservation
Room Reservation
Walk-in Guest
What do you call a person without a reservation by exchanging digital messages from an author to one or more recipients?
Waiter
Internet
Telephone
It is a telephone transmission of scanned printed material, normally to a telephone number connected to a printer or output device.
Fax
Internet
Telephpne
It occurs when more than one reservation for the same table is accepted.
Cover
Ambiance
Reservation
Double Book
It refers to a guest who made a reservation and neither uses nor cancels it.
Pax
Guest
Manager
No Show
It is a type of reservation system with a person designated to answer the phone, record the details of the reservation , and customer's credit card information.
Service
Manual Reservation
Online Reservation System
Point of Sale System
It is a form used during the reservation, whether a phone call or walk-in
Order Slip
Reservation Form
Room Service Form
Banquet Service Form
