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TQM MIDTERM EXAM

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

The manager of a company is known to threaten his employees for the presence of a defect. What can you infer about the management culture?

(a)  

2.

There are two extremes of Management. What are those?

(a)  

3.

This means that everyone is responsible to perform a task in such a manner that the product can be used immediately and in the most efficient manner possible.

(a)  

4.

Three Characteristics of Total Quality

(a)  

5.

Named after the US secretary for commerce

(a)  

6.

Defective products delivered to the customer.

(a)  

7.

Has a critical role play in Total Quality. Has the control of the systems and process of the business.

(a)  

8.

Is a quality assessment scheme developed and managed by the European Foundation for Quality Management

(a)  

9.

What is the famous paper Dr. Meredith Belbin?

(a)  

10.

What method which the programmers in Total Quality programmes I quality-related cost data retrieved?

(a)  

11.

Are used to reward suppliers, who have achieved certain quality, service and delivery goals during the year.

(a)  

12.

Take the form of seminars and workshops.

(a)  

13.

What is PQMH

(a)  

14.

ISO means?

(a)  

15.

Discovered prior to delivery.

(a)