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C. 8 CTE OM I Test Review Communication Tools

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

Telecommunication tools make sharing information fast and affordable.

a)

True

b)

False

2.

Analog dial-up is a pipeline that connects computers to a coaxial cable to provide voice and data transmission.

a)

True

b)

False

3.

A hotspot is a public location that offers network access via a wireless connection such as Wi-Fi.

a)

True

b)

False

4.

Before you transfer a call, you should explain to the caller why it must be transferred.

a)

True

b)

False

5.

Leaving a voice message is an appropriate way to deliver sensitive or confidential information.

a)

True

b)

False

6.

A full-featured mobile phone that has many of the functions of a handheld computer is a(n):

a)

smartphone

b)

PDA

c)

IP telephony.

d)

None of the answers are correct.

7.

Network and web-based software used for workplace collaboration is commonly called:

a)

shareware

b)

utility software

c)

groupware

d)

operating system software

8.

A fax machine:

a)

can scan a document and send the image over telephone lines to a destination fax machine.

b)

may be a multifunction machine that combines functions for faxing, printing, and copying.

c)

can send images to a computer.

d)

All the answers are correct.

9.

Unwanted and unsolicited electronic messages are called:

a)

phishes

b)

computer viruses.

c)

spyware

d)

spam

10.

A network that links computers, printers, and other devices within an office, a building, or several nearby buildings is a:

a)

MAN

b)

LAN

c)

WAN

d)

None of the answers are correct

11.

According to the text, potentially everything that you do while using _____ can be monitored.

a)

Wi-Fi

b)

VPN

c)

WAN

d)

LAN

12.

Devices using these types of shared accounts are more susceptible to viruses.

a)

Flash drives

b)

CD drive accounts

c)

Partitioned hard drives

d)

Cloud accounts

13.

An email sent by someone pretending to be someone you know and trust is called a(n):

a)

trusted source email

b)

email blast

c)

phishing email

14.

All of the following are rules of etiquette when using a cell phone in business meetings except:

a)

step out in the hallway.

b)

text others during the meeting.

c)

keep your voice low when answering the phone.

d)

turn your phone to silent.