WorksheetsC. 8 CTE OM I Test Review Communication Tools
Total questions: 14
Worksheet time: 7mins
Telecommunication tools make sharing information fast and affordable.
True
False
Analog dial-up is a pipeline that connects computers to a coaxial cable to provide voice and data transmission.
True
False
A hotspot is a public location that offers network access via a wireless connection such as Wi-Fi.
True
False
Before you transfer a call, you should explain to the caller why it must be transferred.
True
False
Leaving a voice message is an appropriate way to deliver sensitive or confidential information.
True
False
A full-featured mobile phone that has many of the functions of a handheld computer is a(n):
smartphone
PDA
IP telephony.
None of the answers are correct.
Network and web-based software used for workplace collaboration is commonly called:
shareware
utility software
groupware
operating system software
A fax machine:
can scan a document and send the image over telephone lines to a destination fax machine.
may be a multifunction machine that combines functions for faxing, printing, and copying.
can send images to a computer.
All the answers are correct.
Unwanted and unsolicited electronic messages are called:
phishes
computer viruses.
spyware
spam
A network that links computers, printers, and other devices within an office, a building, or several nearby buildings is a:
MAN
LAN
WAN
None of the answers are correct
According to the text, potentially everything that you do while using _____ can be monitored.
Wi-Fi
VPN
WAN
LAN
Devices using these types of shared accounts are more susceptible to viruses.
Flash drives
CD drive accounts
Partitioned hard drives
Cloud accounts
An email sent by someone pretending to be someone you know and trust is called a(n):
trusted source email
email blast
phishing email
All of the following are rules of etiquette when using a cell phone in business meetings except:
step out in the hallway.
text others during the meeting.
keep your voice low when answering the phone.
turn your phone to silent.
