In the revenue management field, what do the letters “STR” refer to?

Sandy has 100 hotel rooms to sell. This Saturday night has enough customers to sell 125 rooms, so she will be refusing 25 requests for rooms. Of what is this an example?

The speed at which reservations get confirmed at a hotel for a certain time period is called:

The Strategic Lever that helps to gain control of the duration of a given service cycle is called:

This metric represents the percentage of the hotel industry sales, that is achieved by a hotel over a specified time period.

We know that an important medical congress is taking place in our city next year. What is this information an example of?

What is the industry term for a customer group which can be readily identified by one or more common characteristics?

What is the industry term for a group of hotels which target the same clientele?

What is the industry term for the revenue generated by each available guestroom during a defined period of time?

What is the industry term used to describe the selling of rooms which are not actually available for sale?

What is the term used to identify a management philosophy that places customer gain ahead of short-term revenue maximization in revenue management decision making?

What KPI gives a clear reflection of the bottom line profit?

Which of the following is a strategy typically used by revenue managers to optimize revenue during periods of low demand?

Which are the two dimensions of service?

Angelina is the revenue manager at the 1000 room Bay hotel. Tonight, she forecasts 600 stayovers and 400 arrivals. Assume that Angelina is accurate in forecasting a 5% no-show rate. How many additional reservations could Angelina accept before she would be required to walk an arriving guest?

Angelina is the revenue manager at the 900 room Bay hotel. Tonight, her PMS reports show 300 stayovers, and forecasts 500 arrivals. Assume Angelina is accurate in forecasting a 5% early departures rate. What is Angelina’s % of occupancy for tonight?

Last month Carl’s hotel had an ARI of 1.05. Which of the following answers is true about his hotel’s ADR last month?

Last month, Carl’s 500-room hotel had a comp. set that included five additional hotels offering a total of 2000 rooms. What was Carl’s fair market share % last month?

Last month, Carl’s hotel had an ADR index of 0.80 and an occupancy index of 1.20. What was Carl’s RGI for last month?

Last month, Carl’s hotel had an ADR of $150.00. The ADR of his comp. set was $200.00. What was Carl’s ADR index last month?

Last night, Tashia’s hotel sold 175 rooms at an ADR of $200.00. Her hotel has 250 rooms. What was Tashia’s RevPAR last night?

Last night, Tashia’s hotel had 80% occupancy rooms at an ADR of $200.00. Her hotel has 250 rooms. What was Tashia’s Rooms Revenue last night?

Last night, Tashia’s hotel sold 175 rooms at an ADR of $200.00. Her hotel has 250 rooms. What was Tashia’s occupancy % last night?

On Monday, Ray sold 100 rooms at an ADR of $150.00. On Tuesday, he sold 150 rooms at an ADR of $200.00. What was his ADR for the combined days of Monday and Tuesday?

Peggy is the revenue manager at a 1500 room hotel. For next Friday Peggy’s PMS shows 400 check-outs, 800 stayovers, 250 transient arrivals, and a 200-room group block that begins a three-day stay on that day. What is Peggy’s current rooms available for sale for next Friday?

Peter is a revenue manager in a 400-room hotel. For tomorrow he forecasts that 10 rooms will be OOO and that there will be 80 stayovers with 250 arrivals. He also forecasts 30 no-shows, 10 early departures and 20 over-stays. What is Scott’s forecast for the number of available rooms tomorrow?

Donna is a hotel manager preparing next year's room forecast. Donna knows that next November, usually low season, an important medical congress is taking place int he city. As a result, she is considering her forecast for that month. IF she does so, what data type will she primarily using to male her decision?