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WorksheetsBilling Responsible Party and Authorized Users
Total questions: 11
Worksheet time: 6mins
Authorize user can request the following except for:
Add a line
Purchase EIP Phone
Bill cycle changes
Upgrade
Authorize user can request the following except for:
Suspend a line
Cancel BAN
Cancel order
Change of Plan
Authorize user can request the following except for:
Change of Responsibility
Change mobile number
Update SimCard
Add or remove Authorized Users
Where can we add Authorize user
Samson
Grandcentral
Atlas
Dash
If speaking with a dealer ask to speak with the BRP, who must be present in-store to complete the request.
True
False
Advise the BRP that Authorized Users must provide the mobile or account number, either the security Customer PIN/Passcode or last four of BRP's SSN, and if in store a photo ID is required to access the account.
True
False
Authorize User Can change the Pin or passcode
True
False
Authorize User Can Suspend a line
True
False
The BRP Can Request the following:
Billing Name changes
Change of Responsibility - Release line requests
Customer PIN/Passcode changes
Cancel lines or resume canceled lines
Account can have 2 BRP
True
False
The BRP must be ____ years old
21
19
23
18
