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EPPD1053 - Chapter 7

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Managers must understand no plan is perfect but should grow and change to meet new conditions.

a)

True

b)

False

2.

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational levels.

a)

True

b)

False

3.

In order for goals to be effective, they should be challenging but realistic.

a)

True

b)

False

4.

Goals should be easy so that employees feel motivated.

a)

True

b)

False

5.

Prevention and preparation are the two stages of crisis management.

a)

True

b)

False

6.

A desired future state that an organization attempts to realize is known as a(n) _______.

a)

plan

b)

vision statement.

c)

goal

d)

mission statement

e)

idea

7.

Of the strategic management functions, which of these is considered the most fundamental?

a)

Executing

b)

Analyzing

c)

Controlling

d)

Planning

e)

Leading

8.

_______ is primarily responsible for strategic goals/plans.

a)

Middle management

b)

Board of directors

c)

Consultants

d)

Top management

e)

Lower management

9.

Which of these is described by mission statements?

a)

Corporate values

b)

Product quality

c)

Location of facilities

d)

All of these choices

e)

None of these choices

10.

At the top of the goal hierarchy is ________.

a)

strategic goals.

b)

tactical goals.

c)

operational goals.

d)

a mission.

e)

employee goals.

11.

Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of _______.

a)

operational goals.

b)

tactical goals.

c)

strategic goals.

d)

lower-level goals.

e)

top-level goals.

12.

Kenny’s manager has given him the following goal: "Profits should be increased in the coming year in order for employees to receive a monetary bonus." Which characteristic of effective goals is missing?

a)

Specific and measurable

b)

Challenging but realistic

c)

Covers key result areas

d)

Defined time period

e)

Linked to rewards

13.

Managers believe that they are better oriented toward goal achievement when which of the following are used?

a)

Management by means

b)

Single-use plans

c)

Standing plans

d)

Key performance indicators

e)

Management by objectives

14.

Which of the following are used to provide guidance for work-related tasks that are performed repeatedly within the organization?

a)

Tactical plans

b)

Single-use plans

c)

Standing plans

d)

Key performance indicators

e)

Strategic plans

15.

A special type of contingency plan that is used when events are sudden and devastating and require immediate response is called _______.

a)

stretch goal.

b)

scenario building.

c)

single-use planning.

d)

crisis management planning.

e)

None of these choices