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WorksheetsBusiness English
Total questions: 10
Worksheet time: 6mins
What is verbal language expression?
The use of body language to share information.
The use of words to share information.
The use of drawings to share information
The use of signs to share information.
Communicating with oneself is.....
interpersonal communication
intrapersonal communication
small group communication
public group communication
These are the things you should do in a conversation, except?
Maintain eye contact
Use powerful vocabulary
Be confident
Be a good listener
In a conversation, avoid
making eye contact
being confident
being defensive
being a good listener
What is a consensus in a meeting ?
reaching an agreement
having a disagreement
having a discussion
working on a conclusion
We need to have subject on email because of the following, except?
So that we know who the sender is
To tell people what the email is about.
To help you find the email easier later.
To be organized.
Below are the skills you need to have for a successful interview:
Language competency
The ability to memorize information
Knowledge on subject matter
Communication skills
Why do we need to ask questions during a negotiation?
To be friendly
To kill the time
To seek for information
To show that you have power
Dealing with complaints shows that
The customer care is important for your company
That you don't listen to your customers
That you always want to defend your company
That you are trying to improve your service
In a negotiation, the line ' We might be able to work with that' is used in
Giving bad news
Reaching agreement
Apologizing
the beginning of negotiation
