WorksheetsIT Professionals A+ Review
Total questions: 15
Worksheet time: 8mins
Which of the following is NOT an example of a quality or behavior of good professionalism?
Maintaining a positive attitude
Dismissing customer issues when they are minimal
Dealing with difficult situations effectively
Being attentive to customer needs
An important aspect of exercising good professionalism is (a) confidentiality.
From the choices below what are good practices when it comes to communicating with clients? (choose two)
Avoid using jargon
Listen while performing another task
If you're not clear assume what the person is trying to say
Listen actively
Interrupt where necessary
Documentation is...
an un-necessary practice in the IT field
is only done to capture cyber criminals
keeps record of events and organizational changes
keeps record of information that is irrelavant
Information to document include...
the color of the furniture and why those colors were chosen
operating procedures, network diagrams, security policies and rules
operating systems, proceeding, the net and work
rules of engagement, secure officers, and diagnosis
From the options below, which are necessary documents that IT professionals should have knowledge of and refer to regularly? (Choose two)
Technology magazine articles
Knowledge base articles
Staff Register
Lobby playlist
AUP
Which of the options illustrates a good password policy?
require a complex passwords, no password expiration, and an insignificant password recovery process
require a simple password, password expiration, and an insignificant password recovery process
require a complex password, password expiration, and a formal password recovery process
require a complex password, password expiration, and no password recovery process
What is an Acceptable Use Policy?
a set of rules that restricts the ways in which the network, or devices may be used and sets guidelines as to how it should be used.
a set of rules to be accepted among colleagues in an organization.
a set of rules that polices the use and acceptance of the procedures that govern the policy.
a set of rules that should not be applied to the network or devices and must not cover how they may be used.
What does PII stand for?
People's Information Identified
Personally Identifiable Information
Personal Information Incidence
Personally inconspicous Information
What does EULA stand for?
End Utilization Life Application
End User Listing Agreement
End User Licensing Agreement
End User Licensing Association
What is the purpose of an EULA?
An EULA is a contract between a software developer and user that governs how the software will be used
An EULA is a contract between a software developer and a user that lists the application code
An EULA is a contract between a software developer and a user that includes all persons responsible for developing the application
An EULA is a contract between a software developer and a user that governs only the developer and provides no restrictions to the user
In this scenario the IT professional identified the issue, reported the issue to the relevant authorities, collected and documented data, and actively logged all persons who had interaction with a particular workstation following a security event. What is this an example of?
Change Management
Communication Expertise
Professional Courtesy
Incident Response
Following a security event, an IT helpdesk employee was asked to physically examine an employee's workstation. The workstation was disconnected from the network and then passed on to an IT associate. The IT associate then secured the machine and turned it over to a cyber security analyst for further investigation. What is this an example of?
Chain of command
Change management
Chain of custody
Change of command
In change management, after determining the purpose and scope of the change, what is the next step?
performing a risk analysis
planning for the change
end user acceptance
implementing a backout plan
Which step in the change management process is the final step?
Documenting changes
Implementing a Backout plan
Performing a Risk analysis
Getting approvals
