WorksheetsWalmart Quizz 1
Total questions: 10
Worksheet time: 5mins
When was Walmart.com founded?
1962
1963
2000
2001
Which is not one of our contact principles?
Be happy
Own it
I dont care
Reduce it
Choose one of the 4 Walmart's values
Be honest
Customer first
Act with integrity
Smiles
What are the steps of SMILES?
Stay Calm
Make Small Inquiries
It’s Not Personal
Listen Actively
Empathize and Apologize
Solution is Offered
Start with a Positive
Make the Customer Feel Happy
Include the Customer in Discovery
Let the Customer Talk
Engage in Conversation
Solve Outstanding Issues
Say Hello
Make the Customer Feel Welcome
Include Questions in the Conversation Listen and Repeat Empathize with any Issues
Show Appreciation Before Closing
How are you empowered to take care of the Customer?
Assist your Customers but promise nothing
Take care of the Customer and use your resources
Give the Customer what they want, when they want it
Do whatever it takes to make the Customer happy
What is the purpose of the Walmart Help Center?
Includes a search bar to look up products
It is a customer satisfaction tool
Only used When Customers need to reach Walmart
Assists Customers with answer to potential questions
What are the steps for Critical Thinking?
Consider all Details
Ask additional Questions
Provide an appropriate Solution
Identify the Problem
Analyze the Problem
Solve the Problem
Uncover the Root Issue
Discover possible Solutions
Solve with a Recommendation
Where can you find policies and procedures?
CCA
VCC
Interceptas
KB
What is the name of Walmart's founder?
Walt Disney
Sam Walmon
Goku
Sam Walton
Which of the following are Walmart’s Contact Principles?
Be Passionate, Be Kind, Share Optimism, Resolve Every Issue
Make the Customer Happy, Make Customer’s the Priority, Own all Issues, Appreciate the Customer
Be Happy, Own It, Reduce the Effort, Resolve It
